Business Administrator Apprenticeship at Hendford Lodge Medical Practice, Yeovil
Diamond Health Group
SOMERSET (BA20 1UJ)
Closes in 10 days (Monday 28 April 2025 at 11:59pm)
Posted on 24 March 2025
Contents
Summary
To provide a point of contact for patients and act as a focal communication between patients, doctors and other primary healthcare team members. To learn how to provide administrative support to a team and to provide a high level of customer care, work as part of a busy reception team and back-office support.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday hours will be between 8.30am and 6.30pm.
37 hours a week
- Start date
-
Tuesday 6 May 2025
- Duration
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1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Receive and make calls as required
- Divert calls and take messages as appropriate
- Ensure that paper medical records are available to the doctors upon request
- Cancel patient’s appointments when necessary
- Moving appointments to different clinics if asked by Supervisors
- An ability to use own judgement and resourcefulness, common sense and local knowledge to respond to patient enquiries and requests
- Strict adherence to patient confidentiality at all times
Where you’ll work
HENDFORD LODGE MEDICAL CTRE
74 HENDFORD
YEOVIL
SOMERSET
BA20 1UJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOMERSET SKILLS & LEARNING CIC
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please consider how you will travel to the place of work, particularly if you rely on public transport.
About this company
Diamond Health Group consists of Hendford Lodge Medical Centre and Abbey Manor Medical Practice, both of which are well-established practices in Yeovil and draw patients from all sections of the town and surrounding villages. The current list size is over 14,500 patients combined. Hendford Lodge operates as the headquarters for the organisation. We offer a full general practice service and run specialist clinics for long term conditions, children, pregnant women, and for patients needing minor surgery. At Diamond Health Group we aim to treat all our patients promptly, courteously and in complete confidence.
http://www.hendfordlodge.co.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Possibility of a permanent position on completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
SOMERSET SKILLS & LEARNING CIC
SS&L the training provider: Philippa Bancroft
pbancroft@sslcic.co.uk
07917 923622
The reference code for this apprenticeship is VAC1000311477.
Apply now
Closes in 10 days (Monday 28 April 2025 at 11:59pm)
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