Apprentice Retail Sales Advisor

Summary

Are you passionate about vegan food? Do you enjoy connecting with customers? If you’re eager to dive in and be part of a dynamic team, a role as an Apprentice Sales Adviser at Kindly of Brighton could be perfect for you! The role will involve serving customers, cashpoint operation and promoting products.

Wage

£14,393.60 a year

Check minimum wage rates (opens in new tab)

Training course

Retailer (level 2)

Hours

Days will be on a rota basis and will be discussed at interview, as well as if you are successful.

32 hours a week

Start date

Tuesday 27 May 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Every day in our stores brings something new, and while the work can be challenging, it's also incredibly rewarding. Plus, there are plenty of opportunities to grow and progress within our company.

At Kindly of Brighton we’re committed to delivering vegan, organic, planet friendly groceries while providing excellent variety, friendly service and expert advice.

Our people are at the heart of our success – they bring energy, dedication, and passion to every interaction.

What you can expect:

As an Apprentice Retail Sales Adviser, you’ll bring a positive attitude, collaborate with your team, and get involved in the day-to-day operations. Your primary responsibility will be assisting customers, often at the tills, ensuring they have an excellent experience. You’ll also contribute to keeping the store well-stocked and visually appealing.

Where you’ll work

20 -21 York Place
Brighton
England
BN1 4GU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.
Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.

Your training plan

On-the-job training will be delivered by the employer
The Training Provider Davidson Training UK Limited will work alongside the employer in the delivery of the off-the-job training
This will all lead to a Level 2 Apprenticeship Standard qualification in Retailing
You will also complete Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)

More training information

Throughout your apprenticeship you’ll receive hands-on training in-store. You will be guided in enhancing your communication, teamwork, and organisational skills. You’ll also receive support in developing practical life skills like interview techniques and CV writing.

Upon completion of your training, you’ll undertake an end-point assessment and earn a Level 2 Retailer Apprenticeship qualification.

Requirements

Desirable qualifications

GCSE in:

English (grade 4-9 (A* - C))
Maths (grade 4-9 (A* - C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Initiative
Passionate about retail
Desire to learn
Desire to improve your skills
Flexible in working hours
Adaptable to change
Proactive
Hard working attitude

Other requirements

Why Choose Kindly of Brighton? At Kindly of Brighton, we’re committed to developing your talents through comprehensive in-house training and formal qualifications. If you’re ready to kickstart your career in retail and take on new challenges, we’re excited to support your growth every step of the way! Join us and discover how rewarding a career in retail can be – we can’t wait to welcome you!

About this company

At Kindly, we are more than just a supermarket; we are a movement towards a sustainable future. As Brighton’s beloved ethical and vegan supermarket, we are dedicated to providing thoughtful, responsible shopping options that make a real difference for our planet and our community. Our mission is simple: to offer the best vegan, cruelty-free, organic, local, and fairtrade products with carbon-neutral deliveries, ensuring that every purchase you make supports a greener, kinder world.

https://kindlyofbrighton.com/ (opens in new tab)

Company benefits

Up to 28 days holiday Staff discount Excellent training Inclusive and supportive environment

After this apprenticeship

Additionally, management will explore further career opportunities with you, including potential retail roles within Kindly.

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

GEMMA BARR

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000311252.

Apply now

Closes in 28 days (Friday 23 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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