HR Apprenticeship

Summary

The post-holder will form a key part in the day-to-day processes of the HR administration team working to provide timely, accurate and professional administrative support to HR and a wide range of different areas and projects that impact the departments.

Wage

£19,781 a year

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Training course

HR support (level 3)

Hours

Monday - Friday, between 9am and 5pm.

36 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Purpose of the role

This is an exciting opportunity to join the School of Clinical Medicine. The Departments of Radiology, Surgery, Paediatrics, Obstetrics & Gynaecology and Genomic Medicine have clustered their Professional Services staff to form one integrated team with specialist groups in HR, Finance and Education. This team will manage all administrative matters across the five departments. The post-holder will form a key part in the day-to-day processes of the HR administration team working to provide timely, accurate and professional administrative support to HR and a wide range of different areas and projects that impact the Departments.

Key responsibilities:

Becoming an apprentice at the University of Cambridge is an excellent opportunity to gain experience and training. You will learn on the job by working with an experienced professional service team and have allocated study time to complete coursework. You will contribute to the daily organisational tasks of a highly successful team.

Provide administrative support across all HR functions
Assist with HR administration in accordance with university policies and procedures, including recruitment, probation, performance & development reviews, starters & leavers, holiday & sickness records, visiting workers, contract extensions, and investigations
Receive calls and take messages, liaise with other departments and organisations
Organise small-scale events or meetings (book rooms, order refreshments, send out invites and directions etc.), and organise routine travel arrangements.
Handle enquiries and correspondence as the first point of contact, reply to straightforward enquiries and refer others as appropriate, sort and distribute incoming posts, and monitor the general email inbox to ensure all enquiries are responded to or passed to relevant members of staff.
Assist with the organisation of larger events including the Welcome Induction sessions, Wellbeing initiatives and staff training courses
Assist with maintaining filing and data management to GDPR standards
Provide comprehensive support to the Senior HR Coordinator, picking up duties where required

Successful completion of the apprenticeship will lead to a Level 3 qualification in HR Support through the awarding body, CIPD.

Where you’ll work

Addenbrookes Hospital
Hills Road
Cambridge
CB2 0QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST SUFFOLK COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

The learner will be studying the HR Support Level 3 Apprenticeship Standard qualification, including study for the CIPD Level 3 Foundation Certificate in People Practice.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths, English and Science (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative
Organisation skills

Other requirements

When considering this opportunity, think about the career progression paths available, the supportive company culture, and the comprehensive training and development programs we offer. Please consider that you are required to work on-site up to 4 days a week.

About this company

The School of Clinical Medicine currently employs nearly 3,000 people, spanning all varieties of staff type from Academic Professors to administrative support. The School aims to provide leadership in education, discovery and healthcare. It will achieve this through; inspirational teaching and training, outstanding basic and clinical research and integration of these to improve medical practice for both individual patients and the population. The School will: Through inspirational teaching and training, educate individuals who: will become exceptional doctors or biomedical scientists combine a depth of scientific understanding with outstanding clinical and communication skills demonstrate a caring, compassionate and professional approach to patients and the public and are equipped to become future international leaders of their profession. Through its commitment to the pursuit of excellence, support scientists of international standing in basic and clinical research aiming to: understand fundamental biology and thereby the mechanisms underlying disease integrate basic and clinical research apply a rigorous mechanism-based approach to clinical problems and innovate to solve the health challenges of our society.

After this apprenticeship

Upon successful completion of the Level 3 CIPD HR apprenticeship, candidates will be well-equipped to pursue entry-level HR roles or continue their professional development with further CIPD qualifications.

Ask a question

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