Business Administrator Apprentice

Summary

An exciting opportunity has arisen to join an independent opticians as a business administration apprentice, keying in patients' prescriptions and calling to check their optical needs where necessary.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday between 8:30am - 4:30pm.

37 hours 30 minutes a week

Start date

Wednesday 16 July 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Inputting patients' prescriptions.
Assisting patients with picking glasses frames.
Answering the phone.
Assisting with patient queries.
Unpacking and packing away stock.
Booking patient appointments.
As we have an optical practice on site, full training will be given.

Where you’ll work

3 FREDERICK ROAD
HOOFARM INDUSTRIAL ESTATE
KIDDERMINSTER
DY11 7RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administrator Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE in:

maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Non judgemental
Patience
Confident
Adaptable

About this company

We manufacture and sell optical eyewear to independent opticians throughout the UK and Ireland.

Company benefits

Flexible hours can be arranged. Staff and family discounts on all eyewear (25%).

After this apprenticeship

Possibility of management training.

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

bethany.wighammoule@kidderminster.ac.uk

01562 543528

The reference code for this apprenticeship is VAC1000311215.

Apply now

Closes on Monday 30 June 2025

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