Customs Apprentice

Summary

DGF UK is a major provider in the field of customs brokerage; we are actively seeking a Customs Apprentice, to support our standalone customs bureau activities. We are seeking an individual with good organisation, to work as part of a team, supporting customs administration activities.

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

£14,722.50 - £17,000 for first year, then reviewed

Training course

Business administrator (level 3)

Hours

Monday to Friday – 9am – 5.30pm

37 hours 30 minutes a week

Start date

Sunday 11 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This is an exciting apprenticeship opportunity for someone looking to kickstart their career with a business administration level 3 qualification.

ROLES AND RESPONSIBILITIES INCLUDE:

Support with financial topics including: inhouse payment invoices (Raft), invoicing customers
Supporting customer queries relating to collection and payment of invoices
Running reports for customs activities including imports, exports, transits etc.
General administration tasks through MS email, word, excel, and DHL systems
Ability to support a wide range of task activities, with scope to learn and understand customs processes
Scope for development with aim of moving into operational or support roles within DHL business

*Please note this vacancy will be based at both the DHL and customer sites so the candidate must have the ability to travel between the two sites.*

Where you’ll work

Unit 9, More Plus
Central Park, Madison Way
Severn Beach
Bristol
BS35 4ER

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On-the-job training delivered by the employer. Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training. Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop

Identify, track and support 6 hours of off-the-job training activities. Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

5 GCSE’s including Maths and English (grade A*-C/ 4-9)

Desirable qualifications

A Level in:

2 years work experience (grade A - E/Pass Grade)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

*Please note this vacancy will be based at both the DHL and customer site so the candidate must have ability to travel between the two sites.* Customer Site: Pegasus House, Aerospace Ave, Filton, Bristol BS34 7PA

About this company

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

http://www.DHL.com (opens in new tab)

After this apprenticeship

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Apprenticeship Recruitment Team

apprenticeships@seetec.co.uk

The reference code for this apprenticeship is VAC1000311157.

Apply now

Closes in 9 days (Tuesday 6 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents