Order Processing Administrator Apprenticeship

Summary

Are you looking to kickstart your career in administration? Talk UK Telecom are offering an exciting apprenticeship opportunity for a motivated and detail-oriented individual to join their supportive team as an Order Processing Administrator Apprentice.

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.30pm.

37 hours 30 minutes a week

Start date

Sunday 25 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Talk UK Telecom are offering a fantastic opportunity to learn and grow, while working in a supportive team.

You will be provided full training and support to help you develop the skills needed to succeed in this role.

What will you be doing and learning within the role?

Processing customer orders with accuracy and efficiency
Work closely with suppliers and internal teams
Maintain and update records using the companies IT systems
Develop excellent communication and organisational skills
Gain hands-on experience in a fast-paced business environment

If you’re eager to start a career in administration, Apply now!

Where you’ll work

Unit C1, Building 210
The Village
Butterfield Green
LU2 8DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BEDFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Level 2 Functional Skills English and maths

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

communication skills

Other requirements

Before applying for this Apprentice Order Processing Administrator role, here are a few things to think about: 1. Travel & Location – Can you easily commute to the office in Luton? Consider public transport options or if you have alternative travel arrangements. 2. Working Hours – Make sure you’re available for the required working hours and can balance this with any study commitments. 3. Willingness to Learn – This is a training role, so you’ll need to be eager to develop new skills and take on feedback. 4. Basic IT Skills*– While we’ll train you, a basic understanding of computers (e.g., emails, Microsoft Office) will be useful. 5. Positive Attitude & Teamwork – We are looking for someone reliable, proactive, and happy to work as part of a team. You have the chance to earn more through a bonus scheme that's based on customer reviews

About this company

Telecommunications business specializing in B2B comms, including Mobile, Phone Systems, Broadband and Energy contracts

After this apprenticeship

Upon successful completion of the apprenticeship, your potential future prospects within Talk UK Telecoms may include:

Permanent Employment – Successful apprentices may be offered a full-time role within the company.

Order Processing Specialist – With experience, you could take on more responsibility in managing complex orders and supplier relationships.

Customer Service or Account Management – Developing communication skills could lead to roles in customer relations, sales support, or account management.

Operations or Administration Manager – Over time, you could progress into supervisory or management roles within operations or business administration.

Further Training & Qualifications – The apprenticeship could open doors to additional training in business administration, telecoms, or leadership development.

This apprenticeship is a great stepping stone for building a long-term career in administration, operations, or even telecoms.

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

The reference code for this apprenticeship is VAC1000311143.

Apply now

Closes in 3 days (Sunday 27 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

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