Level 3 Pensions Apprentice

Summary

Are you looking to develop in the pension industry? We may have the role for you! WMPF is one of the UK’s largest pension funds, providing local authority pension benefits for employees across the West Midlands. We are recruiting Pensions Apprentices to join our continually growing Service area.

Wage

£22,623 a year

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Planned salary increase in April 2025

Training course

Pensions administrator (level 3)

Hours

Shifts to be confirmed

37 hours a week

Start date

Sunday 25 May 2025

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Present a customer friendly, positive and professional image of the Fund to customer, with the aim of satisfying enquiries with a single contact
To process and validate all amendments to a member’s record as a result of changes in employment and personal circumstances
To deal with a range of correspondence from Scheme members
Respond to all enquiries in a positive and professional manner and process them in accordance with the Funds procedures

Where you’ll work

i9 Wolverhampton interchange
Wolverhampton
WV1 1LD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MBKB LTD

Your training course

Pensions administrator (level 3)

Equal to A level

Course contents

Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
Plan, manage and prioritise own workload effectively.
Identify pension problems, identify the appropriate course of action and suggest or support solutions.
Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
Use digital systems and applications safely and securely, in accordance with data security policies.
Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
Maintain robust and accurate schedules, records and systems of pension administrative activities.
Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
Plan, manage and prioritise own workload effectively.
Identify pension problems, identify the appropriate course of action and suggest or support solutions.
Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
Use digital systems and applications safely and securely, in accordance with data security policies.
Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
Maintain robust and accurate schedules, records and systems of pension administrative activities.

Your training plan

Pensions Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Administrative skills
Number skills
Team working

About this company

WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management. We are recruiting for Pensions Apprentice to join our continually growing Service area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.

https://www.wmjobs.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Pensions Assistant

Ask a question

The contact for this apprenticeship is:

West Midlands Pension Fund

WMPFRecruitment@wolverhampton.gov.uk

The reference code for this apprenticeship is VAC1000311140.

Apply now

Closes in 4 days (Monday 7 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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