Housing Adviser Apprentice

Summary

As an Apprentice Housing Adviser, you will gain practical experience and essential skills in the housing sector. You will work alongside experienced professionals, contributing to various projects and learning about different aspects of housing management and related fields.

Wage

£19,292 a year

Check minimum wage rates (opens in new tab)

Year 1 £19,292 National Minimum Wage 18+ years Year 2 £24,309 Real Living Wage

Training course

Housing and property management (level 3)

Hours

Monday to Thursday 9.00am- 5.00pm Friday 9.00am- 4.30pm One day allocated to studies.

37 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To assist in the delivery of excellent housing, neighbourhood and tenancy management services to Livin tenants, leaseholders, shared-owners, stakeholders and the communities we serve
To provide excellent customer service to internal and external customers on the phone, digitally and face to face
To maintain and update the Customer Experience Systems (CX), MRI and the Durham Key Options system (Abritas)
To assist in the delivery of the equitable allocation and letting of Livin’s homes

Where you’ll work

Farrell House Unit A2
Arlington Way
Spennymoor
Durham
DL16 6NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEW COLLEGE DURHAM

Your training course

Housing and property management (level 3)

Equal to A level

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

New College Durham

Wednesday 9am to 1pm - weekly

Requirements

Essential qualifications

GCSE in:

Maths, English (grade A-C/9 to 4)

A Level in:

Relevant subject (grade Level 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are a local housing provider currently managing nearly 9,000 homes across County Durham. Our goal is to improve lives through sustainable home and places. We are an award winning not for profit housing association based in Spennymoor, County Durham. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting your current and future aspirations. We offer support that help people into work and training and increases their financial confidence and stability.

https://www.livin.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Whether you choose to specialise in a specific field later or pursue higher qualifications, this apprenticeship sets you on a rewarding career path as a skilled professional in the housing environment.

Ask a question

The contact for this apprenticeship is:

LIVIN HOUSING LIMITED

Alison Tate

alison.tate@livin.co.uk

0800 5874538

The reference code for this apprenticeship is VAC1000311078.

Apply now

Closes in 11 days (Wednesday 30 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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