Apprentice Support Administrator

Summary

Due to significant growth spencer properties are offering the opportunity to join a leading Private landlord and a successful family business that has been established for over 60 years. As an apprentice you will be joining a tight knit group of employees who are more like a family.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm (may require a Saturday which will be discussed - breaks to be confirmed).

40 hours a week

Start date

Tuesday 6 May 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To assist in all aspects of office tasks
Operating the customer and property database
Answering customer communications via all forms of communication, e.g. phone, email
Updating regulation certificates on the database
Assisting with the marketing department, taking photos, dressing properties for photoshoots
Day to day general office tasks
Intermittent/ad hoc visits to properties - therefore, a candidate with a full UK driving licence and vehicle - essential

Where you’ll work

18 Headingley Lane
Leeds
LS6 2AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Remote online sessions over Teams
6 hours per week minimum recorded "off the job" learning
Further training details will be made available at a later date"

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 3 / D grade or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Patience
Driving Licence Full UK
Vehicle for own use

Other requirements

Applications previously made will not be considered and we keep records of those who have applied. Applicants failing to answer questions with depth; missing qualifications and achievements - will be declined automatically. Role does not require a driver, but company will consider someone who can reach the location easily with minimal transport connections. Please think about the journey before applying. SOMEONE THAT DRIVES AND HAS THEIR OWN VEHICLE - As will be required to visit some properties on occasion.

About this company

Estate and Lettings and Property Agency in Leeds.

After this apprenticeship

Opportunity to move into other roles, but will be dependant on performance and progression on this apprenticeship and the workplace.

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