Consumer Sales Apprentice

Summary

Exciting Sales Apprentice opportunity – earn while you learn, with a salary + commission at Talk UK Telecom, In Luton! Studying a Business and Administration Level 3 Apprenticeship, leading to a Sales Executive Level 4 Apprenticeship with a promotion!

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.30pm

37 hours 30 minutes a week

Start date

Monday 26 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

An exciting opportunity to join Talk UK Telecoms as a Consumer Sales Apprentice. You will start your journey by completing a Business & Administration Level 3 Apprenticeship, and once this is completed you have the opportunity to move upwards onto a Sales Executive Level 4 Apprenticeship.

In this role you will be working with the wider team at Talk UK and will be mentored and trained to become an effective member of the team, working with Talk UK consumer customers.

The role responsibilities include dealing with any customer service queries, Such as billing queries or problems with phones, and getting these resolved, as well as proactively reaching out to customers to ensure they are happy with the service and address any concerns.

In addition, you will be responsible for managing contract renewals, talking though options and helping the consumer determine their preferred course of action moving forward. Each renewal will earn the apprentice a bonus payment.

**The interview and start date can be agreed with suitable applicants**
**Please note this opportunity can lead onto becoming an Account Manager and completing a Sales Executive Level 4**
**Remember there are opportunities to earn more money in the bonus scheme**

Where you’ll work

Unit C1, Building 210
The Village
Butterfield Green
LU2 8DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BEDFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Level 2 Functional Skills English and maths

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 3)
English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

communication skills

Other requirements

1. Location & Transport – Can you easily get to our office in Butterfield Green in Luton? Do you have reliable transport or access to public transport to ensure you can arrive on time each day? 2. Commitment – Are you ready for a full-time apprenticeship, balancing learning with work responsibilities? 3. Career Goals – Are you genuinely interested in sales and looking to build a career in it? 4. Communication Skills – Sales requires talking to customers—are you comfortable speaking with people on the phone and keen to develop this skill? 5. Earning Potential – The role includes commission—are you motivated by performance-based earnings? 6. Attitude & Work Ethic – Are you proactive, willing to learn, and open to feedback? Candidates must carry out an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please be aware that the closing date is subject to change without prior notice.

About this company

Telecommunications business specializing in B2B comms, including Mobile, Phone Systems, Broadband and Energy contracts

After this apprenticeship

This apprenticeship is just the beginning! With the training and experience gained from successfully completing the program, you will have the opportunity to advance into Account Management or New Business Sales, paving the way for a successful career in telecommunications while completing the Level 4 Sales Executive qualification.

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

The reference code for this apprenticeship is VAC1000310927.

Apply now

Closes in 3 days (Sunday 27 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

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