Customer Service Apprentice

Summary

An exciting opportunity has arisen for an enthusiastic individual to join an experienced & talented team within the construction industry. As a Customer Service Apprentice with JJ Harrison you will be at the forefront of learning in a professional office environment, where you’ll gain & develop your skills & knowledge for the industry.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Pay monthly

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 8.00am - 4:30pm.

40 hours a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

On a day-to-day basis as an apprentice, you will be doing the following:

Build and maintain positive relationships with colleagues and clients
Develop good communication skills and complete tasks to a high standard
Provide basic and accurate information in-person and via phone/email
Be able to plan, organise and participate in team meetings, projects, and reports
Developing their sales, marketing and customer service skills through ongoing training and support
Performing tasks in IT relevant to organisation
General administrative work
Data inputting
Printing Tender documents
Uploading documents to the central sourced network
Creating site completion forms
Creating glass orders and sending these off to suppliers

Where you’ll work

1 Derby Street
Leigh
WN7 4PF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLASS & FENESTRATION TRAINING SOLUTIONS LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

All aspects of your training will be delivered on-site with your employer.
As an apprentice you will receive from your employer 6 hours each week for your off the job training, this included as part of your working weekly hours.
Off the job training is there to help with your learning and development of the knowledge, skills and behaviors as part of your apprenticeship standard.
Majority of these 6 hours will be spent on site with your mentor learning, along with having time set aside away from your normal day to day working environment for you to complete study time which will help you with the completion of targets set by your assessor (e.g. workbooks, online learning, research, self-study).
You will also have regular site visits every ten to twelve weeks from your designated assessor, who will monitor your progress throughout your apprenticeship program.

More training information

GFTS Ltd. are specialists in qualifications for the Glass, Glazing and Fenestration Industries on a national scale. We pride ourselves on the quality of the training we deliver.

At GFTS we emphasise the importance of a ‘Train, Gain & Retain’ attitude to the learning and make every effort to deliver industry recognised qualifications in an effective and bespoke manner. Although our industry specialty is in the delivery of Fenestration Training, our assessors are each skilled in their own specialist discipline.

This apprenticeship is a mentor led qualification based at site. As an apprentice you will learn all practical elements on site with your mentor which will help you develop your Skills and Behaviours as part of the apprenticeship standard.

There is no need for any college days and no additional travel required. Our assessors are able to carry out classroom sessions, observations or site visits every 10-12 weeks to support you through the knowledge elements of the standard in small segments throughout the duration of the apprenticeship, in preparation for End Point Assessment (EPA).

Everything for your apprenticeship will need to be completed within your working weekly hours each week in which you will spend 6 hours per a week learning and studying towards your apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*- C / 9 - 4)

Desirable qualifications

A Level in:

Maths & English (grade A*- C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

Other requirements

Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date.

About this company

Manufacture and installation company of UPVC windows and doors.

Company benefits

Discount on Windows & Doors

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member.
We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company.

Ask a question

The contact for this apprenticeship is: