Service Delivery Apprentice

Summary

You will support the global operation by providing support in all aspects on behalf of the International Freight Forwarding Division. You will develop skills in receiving shipping orders and arranging/monitoring progress from point of origin to final delivery, developing experience, ensuring all contractual obligations and service levels are met.

Wage

£17,500 a year

Check minimum wage rates (opens in new tab)

Training course

International freight forwarding specialist (level 3)

Hours

Monday to Friday, 7.5 hours per day. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 2 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an apprentice, in addition to formal training, you will gain real hands-on experience in the following areas:

Principles of International shipping (e.g. Incoterms)
Key import and export procedures
Networking by interacting with global offices
Customer service skills
HM Custom’s procedures in relation to the importation of goods from outside of the EU
Liaison with shipping lines/airlines and transport providers for cost and routing information
Basic consignment profit and loss
IT systems and how they support the operation
Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight
Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations
Preparation of customs documentation for import and export consignments moving by air, road and ocean freight
Review new job requests, identifying and allocating the required Shipping team resources
Advise project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option
Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met
Liaising with project coordinators and other departments - transport, warehouse, packing, finance - to ensure the smooth running of jobs
Develop relationships with allocated customers
Ensures all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Liaise with Transport & Warehouse teams on shipment or airfreight planning and coordination
Liaise directly with overseas offices on shipment or airfreight planning and coordination

Where you’ll work

Unit C Parkway West
Cranford Lane
Heston
TW5 9QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents

Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
Identify and source data from customers, systems or colleagues.
Identify and resolve problems in line with responsibilities.
Create and maintain productive working relationships with internal and external customers.
Adapt communication based on the situation and the audience.
Identify problems outside of limits of responsibility and escalate within company policy.
Communicate in writing, preparing communications on technical matters.
Communicate with others verbally, including internal and external customers.
Air. Use and adapt terminology appropriate to the air freight industry.
Air. Select and use documentation appropriate to the air freight industry.
Ocean. Use and adapt terminology appropriate to the ocean freight industry.
Ocean. Select and use documentation appropriate to the ocean freight industry.
Road. Use and adapt terminology appropriate to the road freight industry.
Road. Select and use documentation appropriate to the road freight industry.
Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
Identify and source data from customers, systems or colleagues.
Identify and resolve problems in line with responsibilities.
Create and maintain productive working relationships with internal and external customers.
Adapt communication based on the situation and the audience.
Identify problems outside of limits of responsibility and escalate within company policy.
Communicate in writing, preparing communications on technical matters.
Communicate with others verbally, including internal and external customers.

Your training plan

On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours of off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

Any x 3 (grade Minimum Grade C or 4)
English (grade Minimum Grade C or 4)
Maths (grade Minimum Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Eager to learn
Reliable

About this company

Ligentia operates right at the heart of this dynamic and demanding industry, helping develop more sustainable and agile support chain for some of the worlds most sophisticated retailers and best-known brands, plus plenty of other companies besides. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably. We’ve got some pretty amazing people making it happen. With expert teams in Asia, Australia, Europe, UK and USA made up of over 1300 colleagues spread across 30+ operating locations. Their talent, tenacity and can-do approach combines seamlessly with software and services to support the whole supply chain, end-to-end. From origin to destination and every point in between; ably supported by a network and community of high-quality partners, to ensure that we deliver what we promise, wherever in the world and whenever that may be. Our growth story has been strong and consistent, with accelerated expansion in the last 3 years, including investment from Equistone Partners Europe secured in February 2021 and the acquisition of Poland-based VGL Solid Group in October 2022. In short, Ligentia is a great place to be right now, if you want harness your own knowledge and talents to make an impact and enjoy growing and collaborating with like-minded people.

http://www.ligentia.com (opens in new tab)

Company benefits

25 days annual leave + bank holidays.

After this apprenticeship

A permanent role for the successful person with the right attitude
Future progression within the company
A well-structured personal development plan

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Paul Cotton

paul.cotton@seetec.co.uk

The reference code for this apprenticeship is VAC1000310570.

Apply now

Closes on Saturday 31 May 2025

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