Clerical/Admin Customer Service Apprenticeship

Summary

Excellent opportunity to start a career with a reputable legal firm in Bridlington. You will be supporting the team with various administrative tasks and collaborating with others in the office. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Wage: £13,741 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8.45am to 5.00pm, with one hour fifteen- minute lunch break.
35 hours a week
Possible start date: Monday 28 April
Duration: 1 year
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Perform general clerical duties
Reception, answering switchboard, meeting and greeting clients
Maintain accurate records through data entry
Organise office supplies
Retrieve and return upon request files
Photocopying/Scanning
Filing
Audio Typing
Bank visit
Movement of all incoming and outgoing mail
Manage incoming calls and emails with professionalism and courtesy
Collaborate with others in the office to ensure effective communiation and workflow

Where you’ll work

16 Wellington Road
Bridlington
YO15 2BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TEC PARTNERSHIP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In the workplace at Williamsons Solicitors, 16 Wellington Road, Bridlington.

Requirements

Essential qualifications

GCSE in:

Maths, English (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Physical fitness
Enthusiasm
Willingness to learn
Good work ethic

About this company

From navigating the complexities of Wills and Probate, assisting with real estate transactions, resolving family disputes, to handling medical negligence and personal injury claims for compensation, we exercise immense care and meticulous attention to detail. Our approach is characteristically balanced, aiming to solve conflicts amicably when possible, while being well-prepared to face the unprecedented legal challenges that may present. We have branches in Hull, Driffield, and Bridlington to meet the strong demand for our services from existing and new clients. Although based in the East Riding of Yorkshire we have a national as well as local profile with clients for our Compensation and Property teams drawn from all over England and Wales.

https://www.williamsons-solicitors.co.uk/ (opens in new tab)

Company benefits

Heath and wellbeing package

After this apprenticeship

Williamsons have employees who commenced in an apprentice role who are now fee earners, licensed conveyancers, paralegals, and solicitors.

Ask a question

The contact for this apprenticeship is: