Administration Apprentice

Summary

We have an exciting opportunity for an Admin/ Customer Service Apprentice to join our friendly team in Greenhithe. This role is perfect for someone who is eager to learn, enjoys working in a team, and wants to develop valuable skills in a supportive environment.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9:00 AM – 5:00 PM (with a 30-minute lunch break).

37 hours 30 minutes a week

Start date

Monday 28 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Receiving/transferring Telephone calls
Filing
Photocopying
Scanning
Further Administrative work as and when required

Where you’ll work

20-26 HIGH STREET
GREENHITHE
DA9 9NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QUEST TRAINING SOUTH EAST LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship standard
Functional Skills in English & maths (if the apprentice does not have GCSE 9-4)
All training is work-based (no college days)

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience

Other requirements

Candidate must live within a commutable distance

About this company

Access Control Services Ltd is a limited company. In April 2002 the company was incorporated after 21 successful years trading as a partnership. Founded in 1979, initially as a security distribution and consultancy service serving the emerging access control sector of the UK security industry, ACS has been manufacturing and designing microprocessor based security systems since the mid 1980’s. Day-to-day activity now focuses on the equally important tasks of manufacturing and development – as well as sales and technical support for our system integrator/installer network.

After this apprenticeship

Chances for the apprentice to move onto a higher qualification

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