Business Administration Apprenticeship

Summary

To provide an efficient and friendly service to the practice by answering calls in a professional manner and providing an effective service to patients attending their appointments or when accessing other facilities provided. Offering support and direction to patients in a courteous manner.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

40 hours p/w including weekends. Morning shift will start at 07:45 and Saturday working will be 12:45 - 17:15.

40 hours a week

Start date

Monday 21 April 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Processing and distributing incoming and outgoing mail hardcopy and electronic
Maintain telephone performance standards
Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details
Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
Action administrative responsibilities accurately and in a timely manner
Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for all payments
Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning
Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Where you’ll work

FIFTH AVENUE
WOLVERHAMPTON
WV10 9ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C (4-9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Patience

About this company

GP Surgery Team consists of Lead GP Salaried GPs Practice Nurse HCA GPA Pharmacists Team of reception/admin team We are a training practice therefore we train GP Registrars and also have medical students on a rotation basis.

After this apprenticeship

There may be an opportunity for a full-time position after successfully completing this apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY OF WOLVERHAMPTON COLLEGE

Clare McAuliffe

The reference code for this apprenticeship is VAC1000310425.

Apply now

Closes in 9 days (Sunday 13 April 2025 at 11:59pm)

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