CUSTOMER SERVICE APPRENTICE

BARKSTON PLASTICS LTD

Leeds (LS9 0DX)

Closes in 24 days (Sunday 18 May 2025)

Posted on 19 March 2025

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Contents

Summary

Barkson Plastics is seeking an apprentice who is dedicated and has a real interest in Customer Service to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.00pm.

39 hours a week

Start date

Monday 19 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
  • Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
  • Maintain accurate filing systems for full traceability of all communications with stakeholders
  • Assist with customer order-related enquiries via telephone and email.
  • Handle customer complaints, and where necessary process returns requests.
  • Generate ad-hoc reports and carry out other tasks to support the efficient running of the commercial department.

Where you’ll work

Pontefract Lane
Cross Green
Leeds
LS9 0DX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

APPRENTICE TEAM LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 (A*-C))
  • Maths (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

Barkston Plastic Ltd is a successful Leeds based plastic distribution specialist selling a range of materials and solutions to both consumers (primarily through ecommerce) and B2B. We work with a wide range of industries including large and small retailers, construction and service sectors providing bespoke solutions to a wide range of weird and wonderful challenges! We are looking for an enthusiastic individual to join our team in a customer service role, working alongside our sales team. This is a fantastic opportunity to join a well-established business based in Leeds.

After this apprenticeship

  • Possible progression within the business and onto higher-level apprenticeship programmes

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Dylan Marshall

Dylan.marshall@apprenticeteam.co.uk

01246278931

The reference code for this apprenticeship is VAC1000310351.

Apply now

Closes in 24 days (Sunday 18 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.