IT Support Apprentice

SERIUN LTD

BARROWFORD (BB9 6BP)

Closes in 10 days (Friday 11 April 2025 at 11:59pm)

Posted on 18 March 2025

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Summary

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story. At Seriun, we’re looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

The salary will change to the National Minimum Wage after 12 months. Lots of perks and benefits.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 8.30am to 5.00pm.

37 hours 30 minutes a week

Start date

Monday 14 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Provide technical support to customers both internal and external through a range of communication channels
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
  • Support the roll out of upgrades or new systems or applications
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements
  • Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

Where you’ll work

UNIT 9
VANTAGE COURT
RIVERSIDE WAY
BARROWFORD
BB9 6BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KEIBRA LTD

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Your apprenticeship programme is with Keibra. Keibra deliver training onsite at our own premises in Barrowford, with some sessions provided remotely if that’s more suitable. The scenario based, face-to-face, practical training means you can put your new skills into practice within a professional working environment and develop the competency you need to be an IT Support Engineer. You will also have a work mentor and 1-2-1 sessions with the trainer(s) from Keibra.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 - C)
  • Maths (grade 4 - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Initiative

Other requirements

The job role may occasionally include onsite work so a driving licence is beneficial.

About this company

Seriun is a leading Managed Service Provider of IT, telecoms, and cyber security solutions. Our objective is to provide proactive, effective solutions for these core technology services, which are a critical component to our clients’ success. We manage thousands of incidents, so our customers can focus on delivering exceptional service. We have recently taken extra steps towards offering a fully customer-centric service that has exceptional added value to our customers. We’re proud to go above and beyond the level of customer service offered by competitors of the same size. Our headquarters are in Lancashire and in 2020 we opened a new office in Manchester City Centre, giving great coverage to growing businesses across the Northwest and nationally across the UK. We’re an equal opportunities employer who values diversity. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

https://www.seriun.co.uk/ (opens in new tab)

Company benefits

A new high-spec Dell laptop and mobile phone expenses. Free parking. Cashback Healthcare Plan. Social days/evenings out. Career Progression policy of internal recruitment over external. Xmas parties (which are on another level!).

After this apprenticeship

Seriun have an amazing Career Progression policy of internal recruitment over external giving you the opportunity to progress into 2nd or 3rd line support roles, and they also have a dedicated Cyber team. 

Ask a question

The contact for this apprenticeship is:

KEIBRA LTD

Andy Birkin

andy@keibra.com

0333 772 9175

The reference code for this apprenticeship is VAC1000310066.

Apply now

Closes in 10 days (Friday 11 April 2025 at 11:59pm)

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