Information Communication Technician Apprentice

Summary

We are looking for a flexible, friendly person with a positive approach and a drive for self-development to join this small established IT team in Huddersfield. Working with all teams companywide to gain an understanding of what we do and where the IT function fits in with that, building working relationships.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Working hours are Monday - Friday 8.30am - 5pm with a one hour unpaid lunch break.
37 hours 30 minutes a week
Possible start date: Monday 5 May
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Server Maintenance:

Backups – create offline network for testing – create and maintain data recovery plan – ad hoc checks
Updates – periodically check updates complete and report back issues or ‘out of hours’ reboot requirements
Audit – Create & maintain server records

Cyber Security:

Set up policies & procedures
Formulate awareness training for users
Create & maintain documentation for system checks

PC Management:

PC Maintenance – create & maintain directory – utilising MS in-tune to ensure all devices are visible
PC Security – restriction of features on pc/laptop/phone – test & maintain policies
Tablet Maintenance – create & maintain tablet register for warehouse – clear down for leavers & set up for new users

Printer Management:

Maintenance – assist with printer issues – manage printer accessories – create & maintain inventory of printers and relevant information

User Maintenance:

Azure Users – create & maintain onboarding user process – create & maintain user guides for office.com, teams & outlook
Azure Groups – create & maintain security groups including Teams within the group
Telephone 3CX – create & maintain users in 3cx phone system – installation and support with new phones – create & maintain user guide

Electrical Equipment Management:

PAT Testing – Create & maintain register of all devices that require PAT Testing -
Create Policy - Manage and record newly purchased devices

General Help Desk:

Deal with first-line queries or signpost to the relevant person

A typical day would always incorporate general help desk queries, with the other tasks linking in as & when required. Once the above-mentioned systems have been established, the requirement will be to maintain.

Where you’ll work

UNIT 7
FIELDHOUSE PARK
OLD FIELDHOUSE LANE
HUDDERSFIELD
HD2 1FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The training for this course will be held one day a week on a wednesday at the Waterfront Centre in Huddersfield (Kirklees College, Manchester Road, Huddersfield, HD1 3LD).

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Since its formation in 1990, we have become established as the leading importer / distributor of air springs and air suspension components. Automint has gained an impressive reputation for providing a rapid and reliable supply service to commercial vehicle motor factors throughout Great Britain. We are the only company in Britain specialising exclusively in this field, and its experienced personnel have an in-depth knowledge covering all aspects of air springs and suspension components. Automint takes pride in supplying only products of the very highest quality, and in delivering a standard of service that is second-to-none. The company is always pleased to provide customers with expert advice and guidance regarding the suitability and availability of the air springs and suspension components appropriate to their requirements.

http://www.automint.co.uk/ (opens in new tab)

Company benefits

Company pension Health & wellbeing programme On-site parking Employee of the month incentives

After this apprenticeship

There may be an opportunity of a full-time job opportunity at the end of the apprenticeship, subject to satisfactory employment, and completion of the apprenticeship and if there is a role available.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Katie Battye

kbattye@kirkleescollege.ac.uk

07979159282

The reference code for this apprenticeship is VAC1000309949.

Apply now

Closes in 19 days (Monday 7 April at 11:59pm)

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