Apprentice Administrator

Summary

We will provide the successful applicant for this role with a structured programme of training, leading to a Level 3 Business Administrator apprenticeship standard, along with many other practical skills.

Wage: £15,704 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8:30am to 5pm
40 hours a week
Possible start date: Monday 5 May
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This opportunity includes varied tasks to build your skills and experience as an administrator, including:

Work towards a Level 3 Business Administrator apprenticeship standard
Valuable practical experience working on a busy hire desk, planning delivery and collection routes
You will gain experience performing general office duties, such as customer service, answering the phone, raising hire contracts, corresponding via email, purchasing, etc.
You will also be given job-specific training to become a key role in the Central Service team, covering breakdowns, service maintenance agreements, parts, and damages

This Apprentice Administrator role would suit candidates with experience or an interest in developing their skills in the following areas: administration, communication, client support, telephony, inbound, outbound, order processing, IT literacy, and presentation, or as an administrator or admin assistant.

Where you’ll work

16d Follingsby Park
Wardley
Gateshead
Tyne and Wear
NE10 8YF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will train at work, this will be done online

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry. Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company – and have been for many years. We also have a strong emphasis on health and safety and are proud to hold various accreditations, such as: ISO9001 ISO14001 ISO45001 5-Star Achilles BuildingConfidence Gold RoSPA award + more Please note that we operate a 2-stage interview process and online testing to screen candidates.

After this apprenticeship

Opportunity to progress into a Hire Desk controller

Ask a question

The contact for this apprenticeship is:

AFI Group of Companies

Kate Gadsby

hr@afi-rentals.co.uk

The reference code for this apprenticeship is VAC1000309925.

Apply now

Closes on Monday 21 April 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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