ICT Support Technician Apprentice

Summary

We are looking to appoint a motivated, enthusiastic individual to join our central team as an Apprentice ICT Support Technician. This is an excellent opportunity for someone to start their career in ICT or retrain in a new discipline. You will gain hands-on experience and training to develop your skills in supporting and maintaining technologies.

Wage: £15,184 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Fridau, shifts to be confirmed.
36 hours 30 minutes a week
Possible start date: Monday 1 September
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide first-line technical support to staff and students, troubleshooting and resolving IT issues promptly
Proactively respond to requests logged within the ICT Service Desk
Prioritise and escalate Service Desk requests as appropriate
Document and maintain accurate records of IT support requests and resolutions
Liaise with 3rd parties to resolve issues, where appropriate
Assist in the installation, configuration, and maintenance of computer hardware, software, and networks
Help with the setup and maintenance of classroom technology, such as interactive whiteboards, projectors, and audio-visual equipment
Participate in training sessions to enhance technical skills and knowledge
Maintenance of Health and Safety issues related to the use of ICT
To ensure that all ICT systems within the school are installed and operated safely and to remove from use any such equipment that is deemed to be unsafe to use
To contribute to the development of ICT and its use within the Academy
To contribute to the provision of physical security measures to protect against loss of equipment
Uphold the Catholic ethos of the Academy and its schools

Where you’ll work

1157 Warwick Road
Birmingham
B27 6RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE DEVELOPMENT MANAGER LTD

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

ICT Level 3 Apprenticeship Standard:

Qualification together with onsite training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

ICT 3 Course 1 – Hardware and Networking

ICT 3 Course 2 – Software and Security

ICT 3 Course 3 – ICT Administration

Professional Development Programme

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Communication skills
Customer care skills

Other requirements

Travel to schools within Birmingham will be required, location(s) to be discussed with the successful applicant, main areas include: B7, B8, B10, B19, B20, B21, B27 & B28. DBS required

About this company

St Teresa of Calcutta Multi Academy Company, is a Catholic Multi-Academy, catering for students in primary, secondary and sixth form education. Our schools are located throughout Birmingham, England.

After this apprenticeship

Full time job role, career progression, further training.

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