Business Admin Apprentice

Summary

The Apprentice position will be based within our Purchasing Team. The role consists of assisting colleagues within the department, so that the department runs smoothly and efficiently.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Thursday 8.00am- 4.00pm Friday 7.00am- 3.00pm
37 hours 30 minutes a week
Possible start date: Monday 14 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Accurate daily ordering of spare parts to individual suppliers as well as preventing over ordering by checking each order before approving
Contact suppliers for ETAs (Estimated Time of Arrival) on late / backorder parts ensuring ETAs are updated within system
Reporting of any damaged or missing parts to suppliers to initiate credits
Investigate part supply/dispatch failures as directed by Purchasing & Logistics Manager
Configure non-configured PCBs and locate in the correct warehouse stock location
Handle daily queries from Call Centre and suppliers in a prompt and efficient manner
Undergo any training and development as required and complete any online training courses when assigned through Pacifica’s Learning Hub
Wear allocated PPE as and when required

Where you’ll work

Monument Park, Washington
NE38 8QU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Your apprenticeship training will be a fully work-based learning programme across 18-months, method to be confirmed
Upon completion of your apprenticeship, you will achieve a Level 3 qualification in Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
IT skills
Logical
Organisation skills
Problem solving skills
Team working

About this company

Pacifica is one of the largest professional appliance repair companies in UK. We've grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements. All of our engineers are subject to DBS checks; we provide them with the best tools available and make sure that they are smartly dressed. We charge sensible prices and, our workmanship is backed by a no quibble guarantee. All this combines to produce a value for money service that consistently receives customer commendation.

After this apprenticeship

Potential full-time position available for the right candidate upon completion of apprenticeship

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