Business Admin Apprentice

Summary

Looking for a candidate that will support the project team with administration work and provide great customer service to all clients and visitors.

Wage

£15,704 to £25,396.80 a year

Minimum wage rates (opens in new tab)

£7.55 an hour

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

40 hours a week

Possible start date

Monday 7 April

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives
To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately
To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the company
To promote the aims, objectives and services of the association to all visitors and clients
Promote the aims, objectives and services of the association to all visitors and especially clients
To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service and Housing Benefit Arrears or any other data which may be required
To perform such other duties, appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time
To make regular and early contact with all the clients in arrears through hostel visits (which will be support by a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three-way meetings with refer)
Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness
To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by Senior Management Team
To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation

Where you’ll work

4 Edgehill Road
Purley
CR8 2NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices are given 1-day per week to work from home as their college/ study days which is 8-hours a week and when they have their assigned college days with their tutors online.

Apprentices actual training with their tutors is once a month via online.

More training information

On programme Training:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate

End-Point Assessment (EPA):

Knowledge test
Skills test
Oral questioning - underpinned by portfolio

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grades 4-9 (A*- C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Registered charity housing association We support those homeless or at risk of eviction by homing them within a temporary shared accommodations with support by project workers to move onto independently living, employment and support with finances.

https://changingliveshousingtrust.org (opens in new tab)

After this apprenticeship

Apprentices are offered a role within the organisation after their course has finished depending on what department they have taken an interest in and putting into consideration whether we have any vacancies within that department:

Project Worker
I.T Support
Finance department
Business Administrator (full-time)
Receptionist

Ask a question

The contact for this apprenticeship is:

LONDON SOUTH EAST COLLEGES

Evelyn Nartey

evelyn.nartey@lsec.ac.uk

02039544152

The reference code for this apprenticeship is VAC1000309545.

Apply now

Closes in 19 days (Saturday 5 April at 11:59pm)

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