HR Support Apprentice

Summary

Providing HR support to the school being the first point of contact for any queries from staff. To liaise with the Head of HR on all HR matters and for guidance/support. Record and action all staff absences (e.g. sickness and special leave) in accordance with procedures.

Wage: £17,500 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday to Friday, between 8.00am to 4.00pm.
37 hours 30 minutes a week
Possible start date: Saturday 5 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To provide high-quality interpersonal and communication skills as part of excellent customer service
Provide initial HR support to the school being the first point of contact for any queries from staff. To deliver excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Over time, this may lead into building managers’ expertise and ability to handle repeated situations themselves.
To liaise with the Head of HR on all HR matters and for guidance/support
Record and action all staff absences (e.g. sickness and special leave) in accordance with procedures
Maintain and update relevant HR information systems with employee information, including new starters, contract
To administer and monitor the probationary period for all support staff and action accordingly
Minute HR meetings e.g. disciplinary, grievance, flexible working requests
Responsible for the end-to-end administration process for leavers, including Exit Interviews and reporting
Prepare reports and management information from HR data, with interpretation as required
Offer high-quality communication with colleagues and other customers, adapting the style to the audience and building trust in relationships
To use strong questioning and active listening skills to understand requirements and causes before taking action
Recruitment:
To liaise with the Head of HR regarding the recruitment process, including preparing job descriptions, person specifications, information packs and adverts
Placing job adverts on recruitment platforms and preparing application paperwork for shortlisting
Contact shortlisted candidates, carry out appropriate vetting processes in accordance with and liaise with the recruiting manager, prepare interview schedules and all administrative duties relating to the recruitment interview process
Prepare appropriate contract amendment paperwork for internal candidates moving to a new role
Ensure all safer recruitment administration is completed in line with best practice
Ensure all appropriate safeguarding checks (as per Keeping Children Safe in Education) are carried out on volunteers, students, agency staff and are entered on SCR

Where you’ll work

Waverley Mount
Nottingham
NG7 4ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SR APPRENTICESHIPS LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

HR Support Level 3.

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4-9 / A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are a School with a rich history dating back to 1513, we pride ourselves on developing happy, confident and driven students with a love of learning. Nottingham High School is not your average School, we have a very strong academic reputation and achieved the best examination results in the region last summer. We won the Co-Educational Independent School of the Year award in 2022, were named the East Midlands Independent Secondary School of the year 2023, East Midlands Independent Secondary School of the Decade by The Sunday Times Good Schools Guide 2021 and ranked first for academic results in the East Midlands by The Sunday Times Independent Schools Guide 2022. The High School is an independent day school (HMC) for boys and girls aged 4 to 18. Our Junior School, Senior School and Sixth Form are based on-site at Waverley Mount and our Infant School is based across the road at Lovell House. The Infant and Junior School (ages 4-11) has over 330 students. There are approximately 820 students in the Senior School, with a vibrant Sixth Form of over 240. The School’s move to co-education has been a great success with 375 girls in School, with further significant growth planned in future years. Students come from a wide range of backgrounds and the School is committed to maintaining a representative entry, supporting this with generous bursary and scholarship funds.

Company benefits

Free staff lunch during term time, free on-site parking, the school has their own dedicated tram stop & free access to the school's gym & swimming pool.

After this apprenticeship

A role in a successful, dynamic company
Be a part of a strong team of performance-driven colleagues
Great future career prospects for advancement
A professional working environment

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