Business Administrator Apprentice

Summary

Home Instead are welcoming you the opportunity to learn and earn alongside our established office team providing continuous support to develop you into a professional role . As a People Experience Business Administrator Apprentice, your duties will include supporting with administration, whilst also getting involved with projects.

Wage

£18,200 a year

Minimum wage rates (opens in new tab)

The pay rate will be between £10 per hour to £12.21 per hour with up to a 6 month probationary period

Training course

Business administrator (level 3)

Hours

Monday to Friday. Hours to be confirmed at interview stages.

37 hours a week

Possible start date

Thursday 17 April

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
Manage correspondence by responding to emails and handling incoming and outgoing post.
Maintain effective systems ensuring that all filing and databases are kept up to date.
Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
Coordinate holidays for the office team and Care Professionals.
Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
Process invoices and follow up where appropriate with clients and suppliers.
Support the reconciliation of bank statements and preparation of monthly accounts.
Support projects and IT initiatives where appropriate.
Control the office supplies and make sure it is in accordance with office needs.
Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Carry out any other duties deemed necessary for the successful operation of the business.

Where you’ll work

18 KENILWORTH CRESCENT
WALSALL
WS2 7RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator level 3 Standard apprenticeship
Bi-weekly blended/virtual learning sessions

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Patience

About this company

https://www.homeinstead.co.uk/recruitment/

https://www.homeinstead.co.uk/recruitment/ (opens in new tab)

After this apprenticeship

Possible permanent position available upon successful completion of the Apprenticeship
Progression to a level 4 qualification

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000309430.

Apply now

Closes in 18 days (Friday 4 April at 11:59pm)

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