Administration Assistant Apprenticeship

Summary

We have a fantastic opportunity for a motivated individual to join our company as an Administration Assistant. The purpose of the role is to undertake reception duties at our Sunderland office and provide admin support for our course bookings within the company.

Wage: £16,133 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 36.5 hours per week – Mon-Thurs 9.00am-5:00pm 9.00am to 4.00pm Fridays
36 hours 30 minutes a week
Possible start date: Monday 7 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide a comprehensive reception service, dealing effectively with a wide range of telephone, personal and other forms of communications regarding courses
Meet and greet learners and visitors to the centre ensuring they sign into the centre in accordance with local agreement and signpost to correct areas
Undertake the Level 3 Business Administration apprenticeship
Take phone calls and messages and signpost learners and visitors to the appropriate department / team members
Monitor the reception mailbox responding to emails to provide information and support to all learners and employers, passing any sales leads to the appropriate colleagues within the Business Development team
Provide administration support across apprenticeship, commercial and funded training courses
Process all commercial and funded training course bookings
Invoice employers on receipt of returned booking confirmations
Sending joining instructions to course participants
Follow up joining confirmations
Issue course attendance certificates
Ensure training rooms are equipped with the relevant courseware and stationery
Maintain course databases and trackers
Maintain stocks of office stationery and other office supplies
Process incoming post / general mail (incl. emails)
Undertake other administrative duties as required

Where you’ll work

St Peter's Gate
Charles St
Monkwearmouth
Sunderland
SR6 0AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Attend Access Training 1 day a month.

More training information

The successful candidate will be enrolled onto the Level 3 Business Administration apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Creative
Initiative

Other requirements

Please ensure you can travel to Sunderland on a daily basis.

About this company

The successful applicant will join one of the most well-established training providers in the region. Award winning Access Training Limited have 40 years’ experience of delivering training programmes for local people, helping 1000s of individuals to gain employment and start successful careers, or upskill within existing roles.

After this apprenticeship

The successful candidate will be enrolled onto the Level 3 Business Administration apprenticeship to support their development and will have excellent opportunities to progress in their role.

Ask a question

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