Administration Assistant - Business Administration Apprentice Level 3
SCKA HOLDINGS LIMITED
Brighton (BN2 4GL)
Closes in 30 days (Sunday 13 April)
Posted on 12 March 2025
Contents
Summary
Are you a highly organised and communicative individual seeking a diverse administrative role? Do you thrive in a friendly team environment, passionate about delivering top-notch customer service? If so, we have an excellent opportunity for you.
- Wage
- £17,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.00am - 5.30pm on a rota
37 hours 30 minutes a week
- Possible start date
-
Monday 14 April
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As an Administration Assistant at Upfix Appliance Repairs, you will play a pivotal role in supporting our daily operations and ensuring seamless administrative processes. This hands-on training opportunity will provide you with valuable experience in various aspects of business administration, allowing you to develop essential skills and contribute to the growth of our dynamic team.
Key Responsibilities:
- Assist in managing office tasks, including data entry, filing, and document organisation
- Provide excellent customer service through phone and email communications
- Help schedule appointments and maintain the calendar for engineers through emails and calls
- Collaborate with different departments to facilitate effective cross-functional communication
- Participate in team meetings, take minutes, and follow up on action items
- Support with maintaining office supplies and inventory management
- Assist in creating and updating records and databases
- Contribute to process improvement initiatives to enhance overall efficiency
Where you’ll work
Plus X, Lewes Road
Brighton
BN2 4GL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SKERN LODGE LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Level 3 Business Administration Apprenticeship Standard
- Functional Skills in maths & English if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- 4 (grade 9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
About this company
The frustration of a broken appliance and the unknown costs of fixing it is stress we could all do without. At Upfix we're here to make your life easy through our no-hidden-costs callout charge and team of expert engineers arriving when you choose. Simply book a morning or afternoon slot for your convenience. Any extra charges for parts needed will be clearly explained to you and our friendly engineers are highly trained, professional and fully DBS checked. If a second visit is needed to fix the same problem, there will be no further callout cost.
After this apprenticeship
- To be confirmed by employer
Ask a question
The contact for this apprenticeship is:
SKERN LODGE LIMITED
The reference code for this apprenticeship is VAC1000309273.
Apply now
Closes in 30 days (Sunday 13 April)
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After signing in, you’ll apply for this apprenticeship on the company's website.