IT Apprenticeship

Wedge Group Galvanizing Ltd

Bradford (BD2 1AN)

Closes in 16 days (Monday 31 March)

Posted on 13 March 2025

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Summary

Are you looking to kick-start your career in IT with hands-on experience in a dynamic and supportive environment? Wedge Group Galvanizing is offering an exciting IT Support Apprenticeship where you will gain valuable skills in IT support, system administration, and network management.

Wage
£15,704 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9am to 5pm

40 hours a week

Possible start date

Monday 7 April

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

·       Providing first-line IT support to internal and external users via phone, email, messaging, and video calls.

·       Troubleshooting hardware and software issues using IT service management tools like Halo ITSM.

·       Assisting with password resets, user account management, and software installations.

·       Installing, configuring, and upgrading hardware components (RAM, CPU, GPU, PSU) and peripheral devices (printers, Bluetooth devices, etc.).

·       Supporting networked devices, including routers, switches, firewalls, and UPS systems.

·       Maintaining wired and wireless network configurations.

·       Assisting with IT security tasks, including multi-factor authentication and antivirus configurations.

·       Documenting IT tasks, escalations, and resolutions using IT service management platforms.

Where you’ll work

359 Canal Road
Bradford
BD2 1AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working

About this company

Wedge Group Galvanizing Ltd is the UK’s largest hot-dip galvanizing organisation, with 14 sites nationwide. For over 150 years, they have provided essential corrosion protection for steel structures, from street furniture to major infrastructure projects like bridges and stadiums. As a family-owned business, they are committed to fairness, trust, and long-term career development for their employees.

https://www.wedge-galv.co.uk/ (opens in new tab)

After this apprenticeship

Possible full-time position within the business and progression onto Level 4. 

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC1000309246.

Apply now

Closes in 16 days (Monday 31 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.