Sales and Marketing Operations Apprentice

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

West Midlands (WS9 8UG)

Closes in 14 days (Tuesday 1 April at 11:59pm)

Posted on 12 March 2025

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Summary

A fantastic opportunity to join In-Comm Training’s Sales and Marketing Team. The role is very diverse, working as part of our sales/business development team across a number of sales and marketing functions.

Wage
£14,000 a year

Minimum wage rates (opens in new tab)

Rewards vary but include: Stakeholder pension (7%ER and 3% EE contributions) 3 x salary non-contributory life insurance 25 days leave, plus bank holidays / long service awards Private healthcare (optional)

Training course
Customer service specialist (level 3)
Hours
Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 2.30pm

35 hours 30 minutes a week

Possible start date

Monday 7 April

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The role supports the sales and marketing team in all aspects from attending events, to raising quotations and delivery schedules.  We have a large number of long standing clients, as well as new enquiries weekly, so supporting new and existing clients is also a key part of the role. 

Day to day tasks include:

  • Dealing with enquiries - Telephone, emails, face to face 
  • Using and updating internal systems 
  • Support with marketing activities 
  • Generating sales quotations 
  • Liaising with Sales Team and Recruitment Team 
  • Scheduling training appointments 
  • Social Media Activities 
  • Events support and attendance 
  • Producing apprentice schedules 

Where you’ll work

12 Vigo Place
Aldridge Walsall
West Midlands
WS9 8UG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

  • This is a Customer Service Level 3 Apprenticeship which is delivered over a 15 - month period
  • You will be required to attend an initial induction period and 10 training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company

More training information

  • In-Comm have developed a simple, but effective approach to bridging the country’s skills gap with a focus on building strong relationships with employers
  • Doing so ensures employers get access to programmes that deliver them the right type of learner, the right upskilling opportunities and the specialist assistance they need to improve quality or business systems

Requirements

Essential qualifications

GCSE in:

  • English & Maths (grade 9-5 as a minimum)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Previous public facing role
  • Confident
  • Driving licence preferably

Other requirements

You must hold a full clean Driving Licence due to travelling to events and company sites.

About this company

Rated by Ofsted as ‘Outstanding’, In-Comm is now one of the UK’s leading providers of engineering apprenticeships, training, upskilling and business services, working across more than 10 sectors and with 250 different companies. We combine 35 years’ experience with continuous investment in our academies to deliver employers access to bespoke training plans, qualifications, consultancy and managed services covering: Apprenticeships Business Support Continuous Improvement Leadership & Management Quality Compliance Safety Compliance Skills Auditing & Growth Technical Development

http://in-comm.co.uk (opens in new tab)

After this apprenticeship

  • Full-time position on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Keira Stead

keiras@in-comm.co.uk

The reference code for this apprenticeship is VAC1000309228.

Apply now

Closes in 14 days (Tuesday 1 April at 11:59pm)

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