Vendor Support Coordinator Apprenticeship

Summary

Can you provide world-class support? Do you want to join the worlds largest automotive services organization whilst completing a Level 3 Business Admin Apprenticeship?

Wage: £13,416 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 30 Hours a week across Monday-Friday to be confirmed.
30 hours a week
Possible start date: Monday 7 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Remit is delighted to be recruiting for an Apprentice Vendor Support Coordinator on behalf of Cox Automotive at their Leeds Site (LS26 0JE). This is a fantastic opportunity to join a well-established family-run business and start your career surrounded by world-leading experts!

The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

To oversee a portfolio of key branch accounts, to provide a point of initial contact and administration support to the accounts as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.

Duties to Include:
- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs.
- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience.
- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate.
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings.
- Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary.
- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale.
- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers.
- Responsible for ensuring that all documents and AIMS are correct and updated to assist with the smooth running of the auction and accounts.
- Supporting Auctioneers during sale days e.g. Simulcast.
- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors.

Where you’ll work

Albany House
214a Leeds Road
LS26 0JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REMIT GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3.
On successful completion, you will receive:
- Level 3 in Business Administration.
- Functional Skills Level 2 in English & Maths (if required).

Requirements

Desirable qualifications

GCSE or equivalent in:

English Language (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Analytical skills
Communication skills
Organisation skills

About this company

We are proud to be part of Cox Enterprises which is a family run business with a 120 year history of innovation and embracing the next big thing. The story of Cox Enterprises is one of consistent hard work and respect for employees and entrepreneurialism. It’s also about staying true to values that have endured for more than a century. Cox Automotive brings together Cox Enterprises wide ranging global automotive businesses to form our position as the world leader in automotive services.  At least one of over 25 brands worldwide touches every aspect of car acquisition as well as retail and ownership and remarketing and use.

After this apprenticeship

There is a huge potential for progression within the company.

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

The reference code for this apprenticeship is VAC1000309204.

Apply now

Closes in 15 days (Monday 31 March)

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Company’s application instructions

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