(App 744) Customer Service Practitioner Level 2 Apprentice

Summary

Working within a small team to provide admin support across the business, planning appointment's, recording information and assisting the team.

Wage: £14,722.50 to £23,809.50 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
Possible start date: Thursday 1 May
Duration: 1 year
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To assist the administration team with the day to day running of the office
Appointment Planning
Answering the telephone and routing calls to the correct department
Recording accurate information onto our internal and external database systems
Scanning photocopying

Where you’ll work

HIGHBURY HOUSE
OAKHILL ROAD
BRIGHOUSE
HD6 1SN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative

About this company

Building and construction industry on behalf of insurance companies. With over 20 years’ experience we're dedicated to managing the unexpected, providing client-focused, dynamic project management, and building solutions across Northern England. Handling more than 1600 property insurance claims per annum, our highly experienced and fully accredited team will ensure peace of mind that your customers and properties will be kept in safe and professional hands.

After this apprenticeship

Personal development and growth opportunities

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Phoebe Brearley

phoebe.brearley@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000309161.

Apply now

Closes on Wednesday 30 April 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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