Sales & Marketing Administrator Apprentice

Summary

Kickstart your career with an exciting Business Admin apprenticeship in our Sales & Marketing team! We're looking for a hardworking, reliable, and detail-oriented individual to join our team as an administrator at our Calder Grove, Wakefield office. Gain hands-on experience while working towards an Advanced Level 3 Business qualification.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 4.30pm (30 mins lunch).
37 hours 30 minutes a week
Possible start date: Monday 28 April
Duration: 1 year 3 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are a growing EdTech company specialising in providing HR services and software into schools and Multi Academy Trusts. Based at Calder Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast growing (and fab!) team with bags of career development for the future.

Main duties and responsibilities after training:

Work with our onboarding team to assist them with setting up new customers onto our software platforms using a variety of methods including using excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone
Undertake project based work relating to improving the customer experience and helping to identify gaps in our service
Provide support for our customers on all of our products re: software issues and operational support
Logging all helpdesk interactions and keeping customers informed at all times of progress (via telephone or email)
Logging bugs & issues on DevOpps and escalating any issues to the relevant departments
Assisting with setting up our board room for any meetings or training and arranging refreshments when required
Ensuring the telephone is answered promptly

This is not an exhaustive list and responsibility will be increased as the business and individual grows.

Where you’ll work

Cedar Court Office Park
Denby Dale Road
Wakefield
WF4 3FU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Apprenticeship Standard qualification
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE or equivalent in:

maths & English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

Company Benefits: • Free Barista coffee and hot drinks • Free fresh fruit and healthy snacks • Company events. • Supported study and potential funding for external qualifications. • A modern office with access to free parking • Access to a BUPA Cashback scheme, following successful completion of probation • Employee assistance programme. • Access to the People’s pension scheme

About this company

At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and EduHR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers, cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide Impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.

https://www.feps.co.uk/ (opens in new tab)

Company benefits

25 days annual leave plus 8 bank holidays (increases annually with service up to 29 days) - Your birthday off work In addition to the above! - Holiday purchase scheme - you can buy up to an additional 3 days leave -BUPA Healthcare Cashback Plan

After this apprenticeship

Great prospects for progression to a full-time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000309030.

Apply now

Closes in 22 days (Thursday 10 April at 11:59pm)

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