Administration Apprentice

Summary

It is an exciting time to join Vox Ignis as it grows rapidly with the aim of becoming number one in its market. Vox are looking for an enthusiastic administrator to join their growing team.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
Possible start date: Monday 14 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

General bookkeeping and producing invoices
Delivery documentation
General sales office administration
Operating a CRM system (Customer Relationship Manager) training will be given
This will involve entering customer purchase orders
Liaising with our production department on lead times
Acknowledging orders
Preparation of export order documentation
Answering customer emails and telephone calls
Liaising with other Vox Ignis Staff

Where you’ll work

UNIT 72T
BUSINESS & INNOVATION CENTRE
WEARFIELD
SUNDERLAND ENTERPRISE PARK
SR5 2TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SPRINGBOARD SUNDERLAND TRUST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

You will have dedicated off the job hours where you will attend teaching and learning sessions within Springboard at our Pallion site
Teaching takes place fortnightly for 6 hours

More training information

Training will be structured in line with the employer and apprentice needs
Springboard is a longstanding training provider based within the North East and you have a dedicated assessor throughout your learning journey

Requirements

Essential qualifications

GCSE in:

English (grade FS Level 2 or Grade 4 GCSE)
Maths (grade FS Level 2 or Grade 4 GCSE)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Time management
Motivation

About this company

Vox Ignis specialise in the design and manufacture of audio products for the fire and disabilities markets. By combining Disabled Refuge, Fire Telephone Voice Alarm and Assist Call on one single network we can offer savings over separate systems, as generally offered by our competitors.

https://vox-ignis.com/ (opens in new tab)

After this apprenticeship

Full-time employment with the ability to undertake lifelong learning in the organisation
HR programmes are a good stepping stone for career progression also

Ask a question

The contact for this apprenticeship is:

SPRINGBOARD SUNDERLAND TRUST

Gemma Dodds

gdodds@springboard-ne.org

07843349638

The reference code for this apprenticeship is VAC1000308943.

Apply now

Closes in 12 days (Monday 31 March at 11:59pm)

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