Customer Service Apprentice

Summary

Swarm Group is working with ABA Insurance to help find a Customer Service Apprentice. This apprenticeship offers an exciting opportunity to gain a variety of skills to build a great career. If you're looking to be part of a team within a well-established company that provides a supportive family atmosphere, this is the ideal opportunity for you.

Wage

£15,000 a year

Minimum wage rates (opens in new tab)

Bonus structure - if you meet your targets you can potentially earn £17,000 to £20,000 per annum

Training course

Customer service practitioner (level 2)

Hours

Core working hours will be 35 hours per week from 9.00am to 5.00pm, Monday to Friday. This role is office-based.

35 hours a week

Possible start date

Monday 19 May

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Communicate with customers and provide updates on their policies
Handle enquiries efficiently, whether by telephone or email
Perform ad hoc administrative tasks to support the broader team
Answer phone calls and contact insurers to obtain quotes
Collaborate closely with the Property Sales team to improve performance across all related areas
Develop skills to communicate effectively with customers, ensuring a high standard of clarity and accuracy in both verbal and written communication

Where you’ll work

Suite 39 and Suite 34
Fleet House, Springhead Enterprise Park
Springhead Road, Northfleet
Kent
DA11 8HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SWARM APPRENTICESHIPS C.I.C

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be with us – Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 2 Customer Service qualification. This apprenticeship will take 12-14 months to complete with assessments.

The apprentice is required to complete a minimum of 6 hours per week during working hours, working towards achieving the qualification. A tutor will conduct training sessions once a month, where the apprentice will be allocated tasks to be completed during working hours.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Interpersonal skills
Positive attitude towards work
Ambitious and driven
Willingness to learn

About this company

ABA Insurance specialises in providing tailored insurance solutions for the construction and property sectors. As an independent broker with over 35 years of experience, they focus on client-centric service and protecting what matters most to their clients. ABA Insurance’s journey reflects its commitment to excellence, innovation and putting clients first.

https://abainsurance.co.uk/ (opens in new tab)

Company benefits

20 days annual holiday entitlement plus bank holidays, Collaborative and supportive work environment, Bonus structure, Team social events, Learn in-depth knowledge of the Commercial Insurance broking industry.

After this apprenticeship

After successful completion of the apprenticeship, there may be an opportunity for a full-time position for the right candidate. ABA Insurance can provide career progression.

Ask a question

The contact for this apprenticeship is:

SWARM APPRENTICESHIPS C.I.C

Sophie Duffy

Sophie.d@swarmgroup.org.uk

The reference code for this apprenticeship is VAC1000308889.

Apply now

Closes on Monday 12 May 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please fill in your contact details and apply with a copy of your CV.

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