Apprentice Administration Assistant

Summary

We are looking for an apprentice administration assistant to join our hard-working team. You will be office based with the opportunity to have field days out with our engineers to gain knowledge of the lining industry. You will be offered a competitive salary and 20 days annual leave (from January 1st to December 31st) plus 8 bank holidays.

Wage: £17,667 to £28,571.40 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 7am - 4pm
45 hours a week
Possible start date: Monday 2 June
Duration: 1 year 6 months
Positions available: 2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Timesheets - completing the timesheets with overtime hours
Holiday - Keeping the holiday records up to date and updating the whereabouts calendar
Training - Communicating with our training co-ordinator to book in training courses that are expiring for our crews.
Job packs – Assisting our planning team by making job packs
Filing - Ensuring all paperwork is filed
Customer calls - Making calls to customers updating them with the status of the job
General office tasks
Other duties may include data analytics, inclusion in project management teams, social media communication and visiting external bodies to promote the works we carry out here at Cappagh

Where you’ll work

Thorney Business Park, Thorney Lane North, Iver, Buckinghamshire,
SL0 9HF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE WINDSOR FOREST COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship
Level 2 Functional Skills in English and maths if required
Skills Coach sessions for coaching and preparation for EPA on a monthly basis, in the workplace and Teams

Requirements

Essential qualifications

GCSE in:

English and Maths (grade E / 2 or above)

Other in:

. (grade .)

Desirable qualifications

Other in:

. (grade .)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Logical
Team working
Reliable
Can-do attitude
Confidentiality Awareness

Other requirements

We are a contractor for Thames Water therefore we must ensure that all communications with our client and customers are polite and factual. Confidentiality and non-disclosure both verbal and on social media are a must.

About this company

Cappagh group of Companies is a large family-owned company that operates in the utilities sector Focussing on the water, wastewater, gas and electric. You will be joining our team who specialise in the lining of wastewater pipes on behalf of Thames Water.

After this apprenticeship

Potential permanent employment with good growth opportunities within the business sector.

Ask a question

The contact for this apprenticeship is:

THE WINDSOR FOREST COLLEGES GROUP

mcini@cappagh.co.uk

01753443855

The reference code for this apprenticeship is VAC1000308732.

Apply now

Closes on Saturday 31 May 2025

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