Instructional Designer, Business Administration Apprentice

Summary

This apprenticeship role is an opportunity to gain experience in instructional design while learning how to create engaging learning environments. Working under supervision, you will assist in developing online learning materials, supporting the academic team, and gaining technical skills related to e-learning platforms such as Moodle.

Wage: £11,778 to £19,047.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. 6-hour shifts. Working start and finish times negotiable.
30 hours a week
Possible start date: Monday 28 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Working under supervision, you will assist in developing online learning materials, supporting the academic team, and gaining technical skills related to e-learning platforms such as Moodle. This role is ideal for someone interested in education, technology, and digital content creation.

Job Description:

Learning Management System (Moodle) and Course Development:

Assist in creating engaging and high-quality learning environments and experiences
Facilitate the delivery of ION courses, including consulting with the academic team, completing MS teams tasks, learn to redesign courses/modules, developing entire courses/modules, create training materials (teaching manuals and student guides)
Learn industry-leading solutions to produce and maintain RelION/Moodle (and its external components) both course content, layout, visual and back end, fit for an online-first higher education institute providing an excellent high-quality presence
Gain experience in using HTML coding for course layout customisation, improve user experience, and troubleshoot technical issues related to Moodle and e-learning platforms
Assist in troubleshooting technical issues reported by students or staff
Learn about accessibility and usability best practices for online learning
Learn how to integrate interactive learning features, multimedia content, and adaptive learning techniques to enhance engagement and student participation within the learning management system
Liaise and coordinate with the wider academic team to ensure RelION/Moodle is always up to date with the latest information
Assist with communications with the Virtual Campus site Host (Moodle), attend review and the academic team meetings
Learn how to ensure the SSL is updated, and RelION/Moodle is regularly updated and reviewed
Develop ability to advise, collaborate with, implement and maintain new infrastructure systems
Learn how to develop, edit and oversee online learning material and content
Analyse existing instructional material and provide proactive improvements
Evaluate new eLearning materials
Apply tested instructional design theories, practices and methods
Provide exercises and activities that enhance the learning process
Develop skills to create supporting material/media (audio, video, simulations, games etc.)
Maintain project documentation and course/module folders
Assist in regularly reviewing the student experience and implementing RelION/Moodle feedback after the Student Voice committees in agreement with the Head of Undergraduate Courses and Head of Corporate Services
Train lecturers and students to use online learning systems
Learn how to troubleshoot technical problems via reported user issues and managing the RelION inbox with direct feedback to students
Assist with tracking RelION/Moodle activity and provide reports on activity to the academic team and at department meetings
Develop skills to translate data & insights into compelling stories for the business

Where you’ll work

AMBASSADOR HOUSE
PARADISE ROAD
RICHMOND
TW9 1SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be trained through on-the-job training and job shadowing, this will be on an ongoing basis. This training will take place at work. Any training or assessments related to the apprenticeship program will take place at London South East Colleges.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Since we first began, so much has changed, but we continue to be at the forefront of cutting-edge nutritional education. Our ambition remains to create a workforce of nutritional therapists who can support health services achieve the best outcomes for patients, supporting them to live healthily from birth to end of life. Our founder Patrick Holford was influenced by the works of twice Nobel Prize winner Professor Linus Pauling and Canadian psychiatrist Dr Abram Hoffer. He realised that the future of medicine, disease prevention and reversal hinged on optimum nutrition, and set up formal training for nutritional therapists at ION in 1984. The Institute has been actively engaged in training ever since, with over 2000 graduates worldwide changing the lives of countless individuals through personalised nutrition. We are proud to be one of the first UK providers of nutritional therapy training in the UK and now the largest provider of undergraduate courses full- and part-time, with credit stacking opportunities.

http://www.ion.ac.uk (opens in new tab)

After this apprenticeship

Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship.

Ask a question

The contact for this apprenticeship is: