Business Administration Apprenticeship

Summary

UKIM is looking for Business Administration Apprentices!! Apply here if you are looking for a programme where you can earn money, gain experience in different areas of a business, and progress within a thriving company!

Wage

£15,000 a year

Minimum wage rates (opens in new tab)

Money saving offers at 100's of major retailers. Employee recognition scheme. Free eye tests.

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.00am - 5.30pm. Hours may vary depending on organisational need.

37 hours 30 minutes a week

Possible start date

Monday 7 April

Duration

1 year 6 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties include, but are not limited to the following:

Updating the case management system
Actioning allocated tasks and customer enquiries received by post, email, or telephone in line with department processes
Liaise with customers, clients and suppliers in a professional and timely manner
Booking client appointments considering distance and convenience
Achieving personal and team KPI targets
Regularly review processes and provide suggestions for efficiencies on the team
Identify and escalate any issues accordingly

Where you’ll work

Brenner House Rainton Bridge Business Park
Houghton Le Spring
DH4 5RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SPRINGBOARD SUNDERLAND TRUST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The candidate will work towards the following apprenticeship standards:

Level 3 in Business Administration

The candidates will be required to complete teaching and learning within Springboard Sunderland Trust and the organisation. This is in line with the minimum off-the-job hours of 6 per week.

Candidates are required to complete the End Point Assessment (EPA) following the 18 months on-programme learning. EPA completes the apprenticeship.

More training information

The programme can be completed earlier depending on KSB's and prior attainment.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade 4/C)
Maths (grade Grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Non judgemental
Patience
Ability to build relationships
Professional
Desire to make a difference
Keen to develop

About this company

UK Independent Medical (UKIM) is a leading provider of independent medical reporting services. In addition and through our Occupational Health services, we also support businesses in keeping their employees fit, happy and productive. Established in 2003, UKIM is supported by a team of over 200 employees and operates from offices in Durham. We serve over 800 individual customers in NHS, medical regulators, insurers and legal practitioners and are a forward thinking company with a track record of providing customer focused solutions that deliver convenience, speed, innovation and quality.

https://www.ukindmed.com/ (opens in new tab)

After this apprenticeship

Depending on the individual and performance throughout the programme, jobs are available
Progression is very much led by the candidates themselves and if they are keen to develop further

Ask a question

The contact for this apprenticeship is:

SPRINGBOARD SUNDERLAND TRUST

Gemma Dodds

gdodds@springboard-ne.org

The reference code for this apprenticeship is VAC1000308471.

Apply now

Closes in 14 days (Friday 28 March at 11:59pm)

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