Apprentice Sales Advisor

HGV DIRECT LTD

Birmingham (B7 4TS)

Closes in 15 days (Monday 31 March at 11:59pm)

Posted on 10 March 2025

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Summary

This is an exciting opportunity to work towards a Level 2 Customer Service qualification. You will be working in all areas of the business from the trade counter, sales office and warehouse. Interacting with customer face to face and over the phone.

Wage
£15,704 a year

Minimum wage rates (opens in new tab)

Performance related bonus scheme

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm with 60 mins lunch break. This is normally split 15 min AM/PM and 30 minute lunch

40 hours a week

Possible start date

Tuesday 1 April

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your day to day duties will include:

  • Assisting customers in finding the right parts and consumables
  • Learning how to upsell and achieve sales targets
  • Gaining hands-on experience in stock control and customer service
  • Developing expert product knowledge through top-tier training
  • Supporting branch operations and ensuring smooth day-to-day tasks

What We’re Looking For:

  • A keen interest in automotive or industrial parts sales
  • Strong communication and customer service skills
  • Attention to detail and willingness to follow procedures
  • A motivated, eager-to-learn attitude
  • Basic computer skills to navigate sales systems

Where you’ll work

94 Cato Street
Birmingham
B7 4TS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

  • DBC Training are a multi award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential 

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

  • Maths & English (grade 3/D or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Logical
  • Team working

About this company

HGV Direct is a leading supplier of commercial vehicle parts and accessories, dedicated to keeping the transport industry moving. With branches across the UK, we provide high-quality parts, expert advice, and outstanding customer service to fleet operators, independent workshops, and owner-drivers. As a trusted name in the industry, we take pride in our commitment to quality, efficiency, and innovation. Our team works in a fast-paced, customer-focused environment where every role plays a vital part in ensuring our clients get the parts they need—when they need them. At HGV Direct, we believe in nurturing talent and investing in the future. Our apprentices benefit from hands-on training, mentorship from experienced professionals, and opportunities to grow within the company.

https://hgvdirect.co.uk/ (opens in new tab)

After this apprenticeship

  • Many of our staff are now part of the Senior Leadership Team

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000308448.

Apply now

Closes in 15 days (Monday 31 March at 11:59pm)

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