IT Apprentice
CANACCORD GENUITY WEALTH LIMITED
Blackpool (FY4 5FY)
Closes tomorrow (Friday 4 April 2025)
Posted on 11 March 2025
Contents
Summary
We are now looking for an eager candidate to join us as an apprentice. You'll work toward achieving a Level 3 Information Communications Technician qualification. This role will provide a key role supporting and maintaining some of the core applications, hardware and services.
- Wage
-
£25,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
All details will be confirmed upon interview.
37 hours 30 minutes a week
- Start date
-
Monday 14 April 2025
- Duration
-
1 year 4 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Helpdesk Monitoring: Answer and prioritise telpehone/MS Teams queries, escalating support as needed
- Office equipment support: Maintain printers, copiers and scanners, ensuring timely consumable orders and liaising with suppliers for faults
- IT Setup and Management: Set up and maintain new computers, printers, copiers and scanners and liaise with suppliers for faults, maintaining hardware asset records
- System Maintenance: Patch servers/workstations according to standards and remediate security issues
- Project Participation: Work on group-led projects, ensuring timely completion, and liaise with system suppliers for support
- Remote Access and Security: Set up and monitor remote user access, ensure data protection, and comply with GDPR
- Training and Development: Undertake technical training, develop industry knowledge and record Continuous Professional Development (CPD)
- Additional Support: Assist with presentation equipment, network cabling, office moves, and provide cover for other IT staff as needed
Where you’ll work
Boardmans Way
Blackpool
FY4 5FY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Why choose our Azure Cloud Support Specialist Apprenticeship?
- The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
- This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Requirements
Essential qualifications
GCSE or equivalent in:
- any subject -- x3 (grade 4+ (A-C))
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
About this company
Canaccord Genuity Wealth Management is one of the top 10 wealth managers in the UK (by assets under management), with offices nationwide, as well as international investment teams and operations in the Crown Dependencies. We have successfully grown our business and reputation over the years, and now provide large numbers of high net worth clients with expert wealth management to help them reach their objectives.
Company benefits
Pension Private medical insurance Vitality Medical Cash Plan – Simply Health Life Assurance Income Protection Holiday Entitlement Other additional benefits
After this apprenticeship
- Upon completion of the Apprenticeship your role will be evaluated, with the opportunity to stay on in the company
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000308311.
Apply now
Closes tomorrow (Friday 4 April 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.