Customer Service Apprentice

SEAHAM TOWN COUNCIL

SEAHAM (SR7 0HP)

Closes in 9 days (Monday 24 March at 11:59pm)

Posted on 7 March 2025

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Summary

This is an exciting opportunity to work in the main office of Seaham Town Council. The role will be varied with general administration, filing, answering phones, dealing with visitors, communicating via email, and other duties. You will deal with a wide range of people, both internal and external to the business.

Wage
£14,526.20 a year

Minimum wage rates (opens in new tab)

Year 2 – Move over to national minimum or national living wage dependant upon age

Training course
Customer service practitioner (level 2)
Hours
8.30am – 5.00pm Monday to Thursday 8.30 am – 4.30 pm Friday

37 hours a week

Possible start date

Monday 7 April

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Working in the Town Council Offices in Seaham, you will be working on the main reception.  Duties will include:

  • Meeting and greeting visitors
  • Dealing with customers
  • Answering the telephone
  • Producing documents such as letters, emails, minutes of meetings.
  • Report writing
  • Photocopying
  • Filing
  • Helping organise events/meetings
  • Setting up rooms for meetings
  • Data input
  • Website/facebook promotions.

Where you’ll work

TOWN HALL
STOCKTON ROAD
SEAHAM
SR7 0HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This apprenticeship will be work based, with a visit from a college trainer coach once a month.  You will work to complete the level 2 Customer Service apprenticeship standard.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 / C and above)
  • Maths (grade 4 / C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills

About this company

Your Council How the Town Council was established The former Seaham Urban District Council was responsible for local government affairs within the town until it went out of existence in 1974. Later that decade the public voiced concerns calling for a local Council to be established to give Seaham its own voice. As a result a referendum was held in 1980 and a majority vote by the townspeople wanted their own Council in the town. Seaham people clearly felt they wanted the town to have its own voice in local affairs and a separate identity. In May, 1983 the first elections were held for Seaham Town Council. The Council began meeting in hired community hall facilities. The first phase of their Civic Offices were in Adelaide Row which was purchased in 1984 and the premises were then extended to incorporate the town tourism, visitor and information facility. The Council’s crest was agreed following a competition amongst local school pupils. The design and motto were approved and it has been formally adopted as a civic crest for Seaham.

https://www.seaham.gov.uk/index.php (opens in new tab)

After this apprenticeship

Possibility of permanent employment and going on to complete more qualifications. 

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Emma Norbury

emma.norbury@eastdurham.ac.uk

01915185587

The reference code for this apprenticeship is VAC1000308245.

Apply now

Closes in 9 days (Monday 24 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.