Operations Administrator Apprenticeship

Summary

We are seeking a bright and motivated Apprentice to join our Operations Team in Greenford, Middlesex. This is an exciting customer-focused role, perfect for someone looking to kick-start their career while gaining valuable skills and qualifications. You will be part of a respected social enterprise making a real difference in your community.

Wage

£15,562 a year

Minimum wage rates (opens in new tab)

£15,562 to £20,800 per annum £8.60 -£11.44 per hour

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am to 5pm with an hour unpaid for lunch). Flexibility may occasionally be required for operational reasons. Including 6 hours allocated for apprenticeship training per week.

30 hours a week

Possible start date

Monday 24 March

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This apprenticeship offers a fantastic opportunity to grow your skills and gain hands-on experience in a variety of tasks. An average week will include:

Handling transport bookings and customer inquiries via telephone or email.
Preparing and managing documents such as reports, letters, and invoices.
Scheduling routes, assigning vehicles, and liaising with drivers and staff.
Maintaining and updating IT systems, databases, and accurate records.
Assisting with general office duties, including filing and organising confidential documents.
Supporting social media platforms and responding to queries.
Attending meetings, taking minutes, and managing office supplies. You will work closely with the Operations Team to ensure smooth and professional service delivery, while actively contributing to the charity's mission of creating social value.

Where you’ll work

GREENFORD DEPOT
GREENFORD ROAD
GREENFORD
UB6 9AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IXION HOLDINGS (CONTRACTS) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Standard.

More training information

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.
Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative
Route planning
Basic map-reading skills

About this company

Ealing Community Transport (ECT) has been providing safe, accessible and affordable community transport for communities across London and in various locations in the UK for over 40 years. In west London we currently run 64 vehicles with a team of 63 drivers and 40 passenger assistants to provide:  Home-to-school journeys for children with special educational needs and disabilities across the borough of Ealing;  Individual transport for vulnerable people (such as older or disabled people or those with mobility difficulties who struggle to leave their homes); and  Group transport for local voluntary, community and social groups.

https://ectcharity.co.uk/ealing/welcome-ealing-community-transport (opens in new tab)

Company benefits

20 Days Annual leave, NEST pension scheme, opportunities for training, career progression, and the chance to work for a well-known social enterprise making a positive impact.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

A full time position and opportunities to progress in the business.

Ask a question

The contact for this apprenticeship is:

IXION HOLDINGS (CONTRACTS) LIMITED

Steven Lipscombe

steven.lipscombe@shaw-trust.org.uk

07701 262 387

The reference code for this apprenticeship is VAC1000308201.

Apply now

Closes in 3 days (Friday 21 March at 11:59pm)

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