Business Admin Apprentice

Summary

The successful candidate will work alongside experienced professionals, gaining valuable skills and knowledge in a supportive learning environment. This is an excellent opportunity to launch a rewarding career in the freight industry.

Wage: £16,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am - 5.30pm
37 hours 30 minutes a week
Possible start date: Monday 14 April
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assist with the coordination of freight shipments, including booking, tracking, and documentation
Prepare and process shipping documents, such as bills of lading, customs forms, and invoices
Communicate with carriers, customers, and other stakeholders to ensure smooth operations
Respond to customer inquiries and provide timely updates on shipment status
Assist with resolving customer issues and complaints
Maintain accurate records of customer interactions
Maintain accurate records and files
Assist with data entry and reporting
Perform general administrative duties as required

Where you’ll work

1 Mylord Crescent,
Camperdown Industrial Estate, Newcastle Upon Tyne
NE12 5UJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Your apprenticeship training will be a fully work-based learning programme across 18-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 3 qualification in Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 5)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
IT skills
Organisation skills
Problem solving skills
Team working

Other requirements

Supportive and collaborative work environment - 25 Days Annual leave + public holidays - Company Pension

About this company

Freightair Ltd is a dynamic and growing freight forwarding company committed to providing exceptional freight solutions to our clients. We value innovation, teamwork, and a dedication to excellence. We are excited to offer an apprenticeship opportunity for individuals passionate about building a career in the fast-paced world of freight operations.

After this apprenticeship

Potential full-time role available for the right candidate upon completion of apprenticeship.

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