Customer Service apprenticeship level 2

Summary

A family run estate agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professionals. For the right candidate there is possibility of a permanent position and potential to progress to higher level qualification.

Wage: £11,778 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday, Shifts to be agreed.
30 hours a week
Possible start date: Sunday 6 April
Duration: 1 year
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

A family run Estate Agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professional. With 5 star reviews and award winning status they are looking for someone to help maintain this standard and contribute to the company’s growth.

For the right candidate there is possibility of a permanent position and potential to progress to higher level qualification.

Tasks will include but not limited to:

Answering calls
Computer tasks, using word and Microsoft Excel
Arranging Viewings
Monitoring stationery and ordering when required
Liaising with colleagues
Updating spreadsheets
General upkeep of the office and its day to day running
Using social media to promote their services

Where you’ll work

AIRLINES HOUSE
66 LUMB LANE
BRADFORD
BD8 7QZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ABM TRAINING (UK) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Onsite/remote

Requirements

Desirable qualifications

GCSE in:

MATHS/ENGLISH (grade C/4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Please check distance and travel to make sure you are comfortable with the day to day commute

About this company

A friendly family run Estate Agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professional. With 5 star reviews and award winning status they are looking for someone to help maintain this standard and contribute to the company’s growth.

After this apprenticeship

For the right candidate there is possibility of a permanent position upon completion and potential to progression to higher level qualification

Ask a question

The contact for this apprenticeship is:

ABM TRAINING (UK) LTD

Heather Tomlinson

heather.tomlinson@abmtraining.co.uk

The reference code for this apprenticeship is VAC1000307907.

Apply now

Closes in 19 days (Saturday 5 April at 11:59pm)

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