BA Level 3 Apprenticeship - Professional Conduct Co-ordinator
INSTITUTION OF STRUCTURAL ENGINEERS
LONDON (EC1V 3PS)
Closes in 15 days (Friday 28 March)
Posted on 5 March 2025
Contents
Summary
The Professional Conduct Coordinator will be the first point of contact for all enquiries via email, phone calls, ensuring they are managed and logged appropriately. The role will also be involved in attending committee meetings, working with committee members and taking on administrative duties which includes preparing agendas and minute taking.
- Wage
- £25,300 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed
35 hours a week
- Possible start date
-
Monday 14 April
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Be the first point of contact for enquiries relating to professional conduct and the disciplinary process
- This includes logging and responding to all initial enquiries and coordinating all follow up correspondence and actions
- Supporting the Professional Conduct Manager with the preparation and compilation of case papers for each complaint for adjudication by the PCC within prescribed timescales
- Supporting the administrative and secretarial duties for PCC meetings including the preparation and circulation of agenda and papers, minute taking and completion of action points where appropriate. Maintaining a log of PCC actions and their status
- Support the dissemination of the Institution best-practice guidance on professional conduct matters to the membership, including through publication in The Structural Engineer, the e-newsletter and at meetings
- Support the updating of the relevant areas of the IStructE website to ensure information is correct and current
- Process and log all invoices for the Professional Conduct Department
- Update membership database according to the stage of the Complaint, monitoring and updating records on the appropriate dates
Where you’ll work
47-58 BASTWICK STREET
LONDON
EC1V 3PS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE SKILLS PARTNERSHIP LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Level 3 Business Administration Apprenticeship Standard and qualification
- Functional Skills maths and English (if required)
- Monthly online workshops and meeting with their tutor throughout the duration of the programmeTraining will take place online
- At least 20% of your working hours will be spent training or studying
More training information
- Training Provider: TSP Learn (The Skills Partnership)
- Online workshops
- Monthly tutor support sessions
- Mentoring
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade C and above / 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
Other requirements
The organisation has a hybrid working policy with a requirement of a minimum of two days a week in the office.
About this company
The Institution of Structural Engineers is the world's leading professional body for qualifications and standards in structural engineering. We are proud of our members; the best thinkers, designers and innovators who have met our exacting requirements. We are proud of our standards; striving for excellence, safety and innovation. We are proud of being influential; shaping policy and academia on key issues affecting the industry.
After this apprenticeship
- A permanent position may be available in this team/role or within the wider organisation
Ask a question
The contact for this apprenticeship is:
INSTITUTION OF STRUCTURAL ENGINEERS
Lakeisha Wayland
hr@istructe.org
The reference code for this apprenticeship is VAC1000307814.
Apply now
Closes in 15 days (Friday 28 March)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
The process will consist of submission of your CV and a covering letter followed by two interviews (online and in person) and practical assessments.