Insurance Apprenticeship – Claims & Operations Rotation
Chubb Insurance
London (EC3A 2BJ)
Closes on Friday 25 April 2025
Posted on 5 March 2025
Contents
Summary
Chubb's Apprenticeship programme is a 24-month programme that provides successful applicants a unique opportunity to gain hands-on experience in both our claims and operations functions, spending 12 months in each area developing a well-rounded understanding of the insurance cycle along with a range of skills and practical experience.
- Wage
- Competitive
- Training course
- Financial services administrator (level 3)
- Hours
-
Successful candidates would be working 35 hours per week from Monday to Friday, shifts TBC.
35 hours a week
- Possible start date
-
Monday 8 September
- Duration
-
2 years
- Positions available
-
6
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Operations
Looking for a career in insurance operations? Start off by building your knowledge and experience in insurance processes. You will work side-by-side with the underwriting teams to support them in delivering a high-quality client service and achieve the agreed Service Level Agreements, by taking ownership of the operational tasks and improving existing activities to generate better customer outcomes.
As part of your development and to support your team you will:
- Dive into the world of data entry by accurately and efficiently recording insurance risks, you'll also get hands-on experience with essential administrative tasks like organisng documents and keeping an eye on the mailbox, all while learning to navigate company policies and regulations.
- Get involved in key Underwriting Assistant tasks such as managing bookings, preparing policy documents, and processing endorsements.
Your role will also involve identifying and implementing improvements in operational processes within the insurance sector, ensuring we optimise efficiency and minimise risks. By learning about continuous improvement methodologies, you will be empowered to suggest innovative solutions that enhance workflow and reduce bottlenecks.
You’ll work right in the heart of our business, interacting daily with diverse teams across the company that assist in the underwriting process.
Claims
Ever wondered what happens before a court case is heard or after the sirens stop and everyone goes home? If you are looking for an exciting career where you will have the chance to work with people from all over the globe, then an Apprenticeship in Claims might be for you.
As part of your development and to ensure that claims are handled efficiently, in line with standards and procedures, you will:
- Assist your line manager with a variety of tasks and support the team in carrying out and delivering the claims proposition and strategy, in partnership with other internal and external stakeholders whilst also displaying Chubb values.
- Work collaboratively within the claims team, understand and work to practice guidelines to deliver customer and broker satisfaction that exceeds expectations.
- Develop skills and capabilities and drive to pursue a career in Insurance Claims.
Where you’ll work
40 Leadenhall Street
London
EC3A 2BJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DAVIES LEARNING SOLUTIONS LIMITED
Your training course
Financial services administrator (level 3)
Equal to A level
Course contents
- Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
- Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
- Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
- Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements
Your training plan
Our programme is designed to equip you with the knowledge, skills and behaviours you will need to build a successful career in insurance, this involves 20% structured learning and 80% on-the-job training (practice). Learning will focus on Chubb’s Craftmanship Curriculum and technical training relevant to the insurance industry, Chubb systems, digital, business, and personal development skills.
The on-the-job training will be on site in a defined Chubb UK office working with the local teams. Each job holder will have a mentor/buddy to help them navigate through professional situations in their early development.
The programme is aimed at people with minimal work experience in the Insurance sector, who would like to change their career or who want to kick-start or accelerate their career.
More training information
In addition to the Financial Services Administrator Level 3 Apprenticeship Standard, you will work towards your Certificate in Insurance (Cert CII).
Chubb provides a broad range of on the job as well as structured learning provided by our own in-house technical experts as well as selected third parties. Apprentices will also have access to training on data analytics, project management, digital innovation, influencing skills and leadership.
Requirements
Essential qualifications
GCSE in:
- Minimum of 5 GCSEs including Maths and English (grade Grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Logical
- Team working
- Written Communication skills
- Verbal Communication skills
- Numerical Data Skills
- Practical
- Adaptable
- Ability to empathise
- Build rapport with customers
- Self starter
Other requirements
More than anything, we are looking for a positive ‘can do’ attitude and a willingness to learn! Being curious, asking questions and a willingness to work with others to solve problems will be key to success.
About this company
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
After this apprenticeship
Once you’ve completed your apprenticeship, we’ll support you so that you have the opportunity to find a role that best suits you. We’ll give you the support, training, and tools you need to continue to excel in whatever you choose.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
The reference code for this apprenticeship is VAC1000307534.
Apply now
Closes on Friday 25 April 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.