Apprentice Receptionist

The Heath Surgery

LINCOLN (LN4 2LA)

Closes in 9 days (Wednesday 30 April 2025 at 11:59pm)

Posted on 5 March 2025

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Summary

An exciting opportunity has arisen at The Heath Surgery in Bracebridge Heath for a bright, enthusiastic person to join their team and become their new Customer Service/Receptionist Apprentice. The successful candidate will provide excellent customer service to all patients and support to the administration team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Overtime may be available.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:00 - 18:00. Rota Basis.

37 hours a week

Start date

Monday 5 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties will include, but will not be limited to:

  • Booking appointments
  • Signposting patients
  • Receiving deliveries
  • Processing clinician’s tasks and requests

Where you’ll work

SOUTH PARK & THE HEATH SURGERIES
LONDON ROAD
BRACEBRIDGE HEATH
LINCOLN
LN4 2LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LINCOLN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 2
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
  • This is a predominately work-based programme with College attendance required once a month
  • All learning will take place at the candidate's place of employment/College and within their contracted working hours

More training information

Course outline:

https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1

Requirements

Desirable qualifications

GCSE in:

  • English and Maths (grade Grade A*/9 – C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

DBS check required. Blue light card available.

About this company

The Heath Surgery is located close to Lincoln and provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

https://www.southparkandheathsurgery.co.uk/ (opens in new tab)

After this apprenticeship

Employment and progression within the organisation may be possible upon successful completion of the Apprenticeship.

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Kateryna Shevchenko

apprenticeships@lincolncollege.ac.uk

The reference code for this apprenticeship is VAC1000307512.

Apply now

Closes in 9 days (Wednesday 30 April 2025 at 11:59pm)

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