Data Administrator Apprentice

Summary

Here at Serco, we are looking for a Business Support Apprentice team to join us, working within the team delivering the Restart Scheme. You’ll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face.

Wage

£18,299 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, between 9.00am and 5.00pm.

37 hours a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Day to day you’ll be involved in:

Processing of key referral, programme start and payment data via the PRaP system.
Transfer of data between Serco systems and PRaP while maintaining data integrity.
Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes.

Where you’ll work

Guardian House
Cronehills Linkway
West Bromwich
B70 8GS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SERCO HOLDINGS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade c)
Maths (grade c)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Logical
Team working

About this company

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

https://careers.serco.com/UK/job/Birmingham-Data-Administrator-Apprentice-Restart-West-B70-8GS/81014 (opens in new tab)

Company benefits

• Pension scheme • 25 days annual leave • Health & Wellbeing Benefits • Opportunity to gain practical experience in a professional environment • Serco discounts which include cinema, online shopping discounts, leisure centre memberships

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.

Ask a question

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