Administration and Customer Advisor Apprentice

Summary

We are looking to recruit a new apprentice to join our friendly team in Wakefield. To assist the smooth running of the Client Services team and the business as a whole. Progression opportunities available on successul completion of the apprenticeship.

Wage: £14,500 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday. 9am - 5pm
35 hours a week
Possible start date: Monday 1 September
Duration: 1 year 3 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Undertake general administration and customer care to support the Client Services department
Update our online system
Update client information on our database, ensuring all data is recorded accurately
Customer Care - Answer and redirect incoming calls to the main BBT Group telephone lines
Customer Care - Meet and greet all visitors to the office
Scan all incoming post and distribute to relevant colleagues and departments
Prepare all outgoing mail, ready for collection by post office/couriers
Ad hoc project work and other duties as and when required

Where you’ll work

BBT Group 3 Mariner Court Calder Park Wakefield
WF4 3FL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INDEPENDENT TRAINING SERVICES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Full on the job training provided by the employer.

6 hours per week allocated, protected learning time where you will compete assignments, revision, job shadowing, online training sessions and 1:1 support meeting with your tutor/training provider. Completed onsite. No day release required.

Working towards Customer Service Practitioner Level 2 Apprenticeship standard.

More training information

Blended learning approach
Full on the job training provided from both the employer and training provider
Access to weekly Connect CPD online trainining sessions

Requirements

Essential qualifications

GCSE in:

English (grade 4+)
Maths (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience

About this company

BBT Group is a national firm of Independent Financial Planners, meaning that we are not tied to any one provider or investment. Established in 1998, our aim has always been simple – to provide our clients with straightforward solutions to complex problems.

https://www.bbtgroup.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship, you will discuss current opportunities and career progression.

Ask a question

The contact for this apprenticeship is:

INDEPENDENT TRAINING SERVICES LIMITED

Leah Hayes

l.hayes@barnsley.ac.uk

07394 842303

The reference code for this apprenticeship is VAC1000307296.

Apply now

Closes on Friday 30 May 2025

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