Customer Service Apprentice - Reception

ADVANCED GARAGE AND MOT CENTER LTD

SOUTH HETTON (DH6 2UZ)

Closes in 7 days (Friday 21 March at 11:59pm)

Posted on 4 March 2025

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Summary

AGM Garage is looking for an enthusiastic customer service apprentice to join their team. You must be a good communicator and like a challenge to work in the office at the busy South Hetton Garage.

Wage
£12,480 a year

Minimum wage rates (opens in new tab)

Salary will be reviewed in line with ability and job role expectations being exceeded by the apprentice.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (Hours are variable)

37 hours 30 minutes a week

Possible start date

Monday 31 March

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Within the garage you will be responsible for: 

· Working cooperatively with the maintenance and repair team.

· Greeting and receiving customers in a friendly manner.

· Communicating with callers and visitors in a professional, friendly, and efficient manner via telephone and email.

· Preparing and arranging invoices, and other documents with excellent attention to detail.

· Assisting in scheduling appointments for services and other maintenance repairs.

· General office work such as filing, photocopying.

· Handling money and other financial responsibilities.

Where you’ll work

UNIT 6
FRONT STREET INDUSTRIAL ESTATE
FRONT STREET
SOUTH HETTON
DH6 2UZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SPRINGBOARD SUNDERLAND TRUST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

· You will work towards the Level 2 Customer Service Standard, including Functional Skills if required. 

· You will complete teaching and learning sessions twice a month within Springboard Sunderland Trust at the Pallion Site. 

· You will be mentored and supported to prepare for your EPA.

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade FS Level 2 or Grade 4 GCSE)
  • Maths (grade FS Level 2 or Grade 4 GCSE)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

The vacancy is working within a busy motor vehicle garage within South Hetton. This is not a general office.

About this company

AGM Ltd are a leading car specialist and MOT centre located in South Hetton, Durham.

After this apprenticeship

· Full time employment is a possibility with the employer. 

· Career progression could include the Level 3 Business Administration programme. 

Ask a question

The contact for this apprenticeship is:

SPRINGBOARD SUNDERLAND TRUST

Gemma Dodds

gdodds@springboard-ne.org

The reference code for this apprenticeship is VAC1000307247.

Apply now

Closes in 7 days (Friday 21 March at 11:59pm)

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