Business Admin IT Administration Apprentice - NOTTINGHAM ROMAN CATHOLIC DIOCESAN TRUSTEES LTD
NOTTINGHAM ROMAN CATHOLIC DIOCESAN TRUSTEES LTD
St Hughs House, 1 Castle Quay, Nottingham (NG7 1FW)
Closes in 12 days (Tuesday 25 March at 11:59pm)
Posted on 3 March 2025
Contents
Summary
An exciting apprenticeship opportunity has arisen to join the Diocese of Nottingham’s IT & GDPR Department. We are looking for someone wishing to undertake a level 3 Business Administrator apprenticeship. The apprentice IT & GDPR assistant will support the work of the IT & GDPR Officer and departments of the Curia. (Central office)
- Wage
- £14,722.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9am to 5pm with ½ hr lunch
(Some flexibility i.e., 8.30am - 4.30pm)
37 hours 30 minutes a week
- Possible start date
-
Tuesday 1 April
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As an apprentice IT & GDPR Assistant, you will report directly to the IT & GDPR Officer and assist her in providing professional advice and guidance to all employees, colleagues, clergy and volunteers within the diocese; you will apply guidance and provide advice, as directed, on a wide range of IT & GDPR queries and issues. You will also generally, provide support to the work of diocesan departments within the Curia (central office) in their support of parishes, and co-ordinate support of IT & GDPR processes.
This role would ideally suit someone with an interest in IT, GDPR and Cybersecurity who is looking to learn more about this aspect of business administration, progress in their career and broaden their knowledge and skills. You will be proactive, patient and able to communicate with people, often with little IT knowledge, across a diverse age range.
Key responsibilities:
IT solutions & Support: Create Microsoft 365 accounts and SharePoint sites; assist users with account set-up and third-party systems and software configurations; provide basic first-line IT support to users via the telephone, email and videocall; escalate complex issues to the IT outsourcing service; maintain databases; keep accurate records of customer interactions and technical issues.
GDPR Support: Assist in the development, implementation and maintenance of GDPR compliance policies, procedures and measures; ensure data protection policies are followed; assist with GDPR enquiries and requests; maintain records; provide support in data protection impact assessments (DPIAs) and risk assessments; stay up to date with changes to data protection laws and regulations.
Learning & Development: Assist in the development and delivery of GDPR training programs for staff; support training programs, workshops and seminars; continuously learn the latest Cybersecurity, IT & GDPR best practices to improve workplace efficiency.
General Administration: Support the IT & GDPR Officer with special projects as required; visit parishes to deliver training to clergy & volunteers; order stationary and other consumables; prepare and draft monthly reports for the IT & GDPR Officer; ensure all information is stored correctly and in accordance with GDPR regulations, the Data Protection Act and cybersecurity.
If you are interested in learning more about this fascinating area of business administration and looking for an exciting new opportunity, we would love to hear from you.
Where you’ll work
St Hughs House, 1 Castle Quay, Nottingham
NG7 1FW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NOTTINGHAM COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
https://www.instituteforapprenticeships.org/
Level 3 Business Administrator apprentieship standard, including any required Functional Skills level 1 / 2
You are required to come into the City Hub campus 1x Monday a month to join the other apprentices - you will be set work in this class to do over the month which will be marked and feedback given. You will have one to ones every 4-6 weeks via Teams/and set tasks with the employer on teams or face to face review. Meetings will take place with the assessor and the employer every 12 weeks, this is also either face to face or via teams.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-3 (or A*-D))
- Maths (grade 9-3 (or A*-D))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About this company
Our diocese is a network of disciples, sharing the message and love of Jesus. The Catholic Diocese of Nottingham covers a large geographical area covering Lincolnshire, Leicestershire, Rutland, Derbyshire and Nottinghamshire, making it the largest Catholic Diocese in the country. It is varied in its demography as it encompasses one of the most ethnically diverse cities in the country, Leicester, and some of the most rural territory, Lincolnshire, with its villages and market towns. Consequently, the people of the diocese come from all backgrounds imaginable, giving the diocese a rich and varied life. We are led by Bishop Patrick McKinney and have 122 Priests & 57 Deacons, who serve 107 Parishes & 87 Primary and Secondary Schools. Over any given weekend, there are approximately 30,000 people attending Mass in the Diocese. The Central ‘Curia’ Office is based at St Hugh’s House, Castle Quay with approx. 30 staff members providing central support to parishes with Finance, HR, Property, Administration, IT & GDPR, safeguarding, communications etc.
After this apprenticeship
Potential to progress to a higher level qualification.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000307127.
Apply now
Closes in 12 days (Tuesday 25 March at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.