Ref BA11 Apprentice Business Administrator

Summary

As a business administrator based in the centralised post room, you will be an integral part of our daily operations working from our head office in Preston. You will be part of a team providing essential support to our colleagues across the business.

Wage

£16,325.40 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am-5pm. Happy to release for 1 day at college or study. 35 hours per week.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

· Working primarily in the post room, you will be part of a team responsible for the processing of post, archive and file retention and some facilities duties.

· Incoming post: Sorting and scanning, reprographics (print and copy), referencing on our case management systems, storage and distribution, handling queries.

· Outgoing post: Printing, franking and completion of logs, handling queries.

· Office support: Collecting and distributing post and stationery throughout the office and dealing with queries face to face.

· Archiving: Assisting as required with the archiving team. Data entry, requesting files, storage and distribution together with query handling.

· Some manual handling and delivering items between office locations.

Where you’ll work

7 Winckley Square
Preston
Lancashire
PR1 3JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RUNSHAW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

EPA (End Point Assessment) – Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

More training information

Training will be provided by Runshaw College

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Requirements

Essential qualifications

GCSE in:

5 which must include GCSE English & Maths (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working

About this company

We are an award-winning independent law firm delivering the legal solutions you need to help navigate your journey through business and life. Our 25 partners and 300+ colleagues operate from offices in Preston, Liverpool, Blackburn, Kendal, Lytham and Southport.

https://www.napthens.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Progression to a permanent role within the operations department that includes Facilities, Reception, Post room, archiving and client onboarding.

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Hayley James

james.h2@runshaw.ac.uk

01772418609

The reference code for this apprenticeship is VAC1000307080.

Apply now

Closes in 24 days (Wednesday 30 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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